Job Description

Description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Restaurant Manager is responsible for overseeing daily operations, ensuring a high level of guest satisfaction, managing a motivated team, and driving store profitability. This position requires strong leadership, organizational, and customer service skills to deliver high-quality food and beverages in a fast-paced environment.

Key Responsibilities:

Team Leadership &Management

Recruit, train, and supervise team members

Ensure compliance with company policies, procedures, and standards

Operational Management

Oversee daily store operations, including opening and closing procedures

Ensure that all food safety procedures are followed and that equipment is maintained properly

Customer Sevice &Sales

Maintain high standards of guest service, addressing complaints and concerns professionally

Implement strategies to drive sales, increase guest loyalty and improve overall store performance

Financial Management

Track store financial performance including sales, labor costs and inventory control

Manage cash handling, banking, and financial reporting procedures

Benefits of working for a Dunkin' franchisee:

Competitive wagesAwesome team-oriented environmentGreat potential for growth within the companyHealth, Dental and Vision insuranceCompany matched 401KWeekly payPaid VacationsBirthday BonusAnniversary BonusManager of the monthManager of the QuarterManager of the yearQuarterly team building outingsVendor discounts

This role is perfect for someone who thrives in a fast-paced environment, has a passion for customer service and can motivate a team to deliver excellent results.

Requirements
High School Diploma or Equivalent required; college degree in hospitality or business management preferredStrong leadership and team-building skillsExcellent communication and customer service skillsAbility to manage multiple tasks and work in a fast-paced enviromentProficent in using technology, including POS systems and Microsoft Office and ExcelFlexible availability, including weekends, holidays, and early mornings or late nights as neededMust have realiable transportation
About

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.