There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

We have a wide variety of career opportunities around the world - come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

The Airport Operations (AO) Safety Management System (SMS) Manager is responsible for facilitating, advising, and training Safety Risk Management (SRM) for AO Operations ground safety. Additionally, the SMS Manager will collaborate closely with other United Airlines’ divisions as a safety subject matter expert pertaining to projects, processes, procedures, and safety/regulatory items. This role will regularly engage with senior levels of leadership and will require a level of comfort in having complex discourse at an Executive level.

Facilitate Safety Risk Management (SRM) hazard identification and risk assessments with Airport Operations and other internal divisionsDevelop, coordinate, and lead divisional Safety Action Team (SAT) and Safety Round Table (SRT) meetingsRepresent AO for various Corporate SMS/safety development and strategy meetings (USAT, ISRT, Other Division SRTs)Summarize and report Airport Operations’ SMS updates to Executive leadershipSafety Assurance: Analyze, prioritize, and audit documented risk assessments to ensure mitigation plans have been completedIdentify and ensure division SMS leadership and frontline training needs are met to ensure compliance with 14 CFR Part 5

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working 2 days in-office (Wed/Thu), however, that may evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

We have a wide variety of career opportunities around the world - come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

The Airport Operations (AO) Safety Management System (SMS) Manager is responsible for facilitating, advising, and training Safety Risk Management (SRM) for AO Operations ground safety. Additionally, the SMS Manager will collaborate closely with other United Airlines’ divisions as a safety subject matter expert pertaining to projects, processes, procedures, and safety/regulatory items. This role will regularly engage with senior levels of leadership and will require a level of comfort in having complex discourse at an Executive level.

Facilitate Safety Risk Management (SRM) hazard identification and risk assessments with Airport Operations and other internal divisionsDevelop, coordinate, and lead divisional Safety Action Team (SAT) and Safety Round Table (SRT) meetingsRepresent AO for various Corporate SMS/safety development and strategy meetings (USAT, ISRT, Other Division SRTs)Summarize and report Airport Operations’ SMS updates to Executive leadershipSafety Assurance: Analyze, prioritize, and audit documented risk assessments to ensure mitigation plans have been completedIdentify and ensure division SMS leadership and frontline training needs are met to ensure compliance with 14 CFR Part 5

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working 2 days in-office (Wed/Thu), however, that may evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):Bachelor’s degree or 4 years of relevant work experience3 years of Aviation SMS experienceSolid understanding of aviation industryTrack record of leading multiple parties through difficult conversationsMITRE SMS Principles CertificationProject management experienceTime management experienceStrong oral and written communication skillsMust be willing and able to travel up to 25% domestically and internationallyMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):4-5 years of Aviation SMS experienceKnowledge of airport and catering operationsExperience with navigating the ETQ databaseMediation experienceHistory of holding others accountable to safety commitmentsAbility to identify, analyze, and communicate key metrics that determine the health and development of an SMS cultureUnited SMS Comprehensive Training, OSHA 10/30 or 511CAPA tracking and reporting tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications):Bachelor’s degree or 4 years of relevant work experience3 years of Aviation SMS experienceSolid understanding of aviation industryTrack record of leading multiple parties through difficult conversationsMITRE SMS Principles CertificationProject management experienceTime management experienceStrong oral and written communication skillsMust be willing and able to travel up to 25% domestically and internationallyMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):4-5 years of Aviation SMS experienceKnowledge of airport and catering operationsExperience with navigating the ETQ databaseMediation experienceHistory of holding others accountable to safety commitmentsAbility to identify, analyze, and communicate key metrics that determine the health and development of an SMS cultureUnited SMS Comprehensive Training, OSHA 10/30 or 511CAPA tracking and reporting tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.