There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

The Manager, Catering Policy, Procedures, Investigation and Auditing leads a team which develops and improves the Catering SMS program and related safety and security systems. This role manages the maintenance and revision of the Catering Operation Business Manual (COBM) and safety and security policies and procedures. This role manages the process for safety and security investigations to identify root causes in adherence to company and department guidelines. Additionally, this role administers safety and security auditing programs to identify risks and develop corrective action plans, while assessing and calibrating against audits from other departments and service providers. Also, this role provides internal/external training and focused communication on United’s policy and procedures and best practices.

Advocates for Catering SMS and leads the maintenance, development and improvement of Catering safety and security policies and procedures, incident investigations and safety assurance programsManages team of subject matter experts for Catering Operations Business Manual (COBM) and responsible for making and communicating updates (FSMs) and revisions, while also being proficient on other corporate safety (CSMSM) and security (AOSSP) manuals.Manages team responsible for conducting safety and security investigations to determine root causes of defects while identifying corrective actions, and when appropriate, leading cross-departmental discussions and leveraging SMS investigative tools (Sologic).Manages team which identifies non-compliance and risks through investigations, audits, and station/kitchen visits and issues notification (HIs, CAPAs) to service providers and/or local parties to develop, implement, and provide evidence of successful corrective action plans.Leads the development of training and materials/communications on safety and security polices, SMS tools (Sologic/SRAs), processes (investigations/audits), and best practices.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

The Manager, Catering Policy, Procedures, Investigation and Auditing leads a team which develops and improves the Catering SMS program and related safety and security systems. This role manages the maintenance and revision of the Catering Operation Business Manual (COBM) and safety and security policies and procedures. This role manages the process for safety and security investigations to identify root causes in adherence to company and department guidelines. Additionally, this role administers safety and security auditing programs to identify risks and develop corrective action plans, while assessing and calibrating against audits from other departments and service providers. Also, this role provides internal/external training and focused communication on United’s policy and procedures and best practices.

Advocates for Catering SMS and leads the maintenance, development and improvement of Catering safety and security policies and procedures, incident investigations and safety assurance programsManages team of subject matter experts for Catering Operations Business Manual (COBM) and responsible for making and communicating updates (FSMs) and revisions, while also being proficient on other corporate safety (CSMSM) and security (AOSSP) manuals.Manages team responsible for conducting safety and security investigations to determine root causes of defects while identifying corrective actions, and when appropriate, leading cross-departmental discussions and leveraging SMS investigative tools (Sologic).Manages team which identifies non-compliance and risks through investigations, audits, and station/kitchen visits and issues notification (HIs, CAPAs) to service providers and/or local parties to develop, implement, and provide evidence of successful corrective action plans.Leads the development of training and materials/communications on safety and security polices, SMS tools (Sologic/SRAs), processes (investigations/audits), and best practices.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications): Bachelors degree or 4 years of relevant work experienceOperational safety training SMS trainingCatering Security Agent Truck Seal Verification trainingFour years of operational experience in catering operations, or Inflight/airport operationsMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsProven track record to work independently and in a team environmentDemonstrated conflict resolution and decision-making capabilityProficient in Microsoft Office suiteMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeRegulatory interface experienceSMS CertificationGSE Training/CertificationTwo years of experience leading teams and/or large cross-departmental initiativesKnowledge of safety (FAA) and security (TSA) programs and external/internal government and regulatory requirements

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications): Bachelors degree or 4 years of relevant work experienceOperational safety training SMS trainingCatering Security Agent Truck Seal Verification trainingFour years of operational experience in catering operations, or Inflight/airport operationsMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsProven track record to work independently and in a team environmentDemonstrated conflict resolution and decision-making capabilityProficient in Microsoft Office suiteMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeRegulatory interface experienceSMS CertificationGSE Training/CertificationTwo years of experience leading teams and/or large cross-departmental initiativesKnowledge of safety (FAA) and security (TSA) programs and external/internal government and regulatory requirements

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.