Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
 
Create what’s next with us. Let’s define tomorrow together.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

The Manager – Airport Operations Ramp Service is responsible for overseeing all aspects of Ramp Operations at a Hub. The Leader is responsible to lead, align and develop frontline supervisors and frontline employees. Responsible to implement station financial and operational plans and adjust as needed throughout the year in order to achieve corporate and local station goals. Responsible for delivering station and system goals. Must possess operational expertise and decision-making capability, financial, technology, logistics and management fields to support and create strategic objectives and direction. The leader must possess experience in goal directed leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Must have in depth knowledge or department work rules and good relationship with Union leaders. The Manager collaborates with other departments including: Operations Control Center, Flight Operations, Inflight, Maintenance, in addition to government agencies.

A high-level overview of duties will include, but not be limited to:

Creating and Leading a Safety Culture that is second to noneLeading the daily Below-the-Wing activities and responsibilities at the Hub LevelDaily operational involvement and support as inter-departmental liaison, with responsibility of maintaining customer service standards, monitoring current day staffing for operational needs, schedule review and implementation, and statistical and financial reporting and evaluationProvide leadership and direction for the frontline Supervision and the agent groupFacilitate informational sessions with the frontline employee groupParticipate in the inter-departmental meetings and planning sessionsDevelop and implement policies and programs designed to retain and empower employees and proactively encourage perfect attendance and operational performancePoint of contact for assigned Below-the-Wing projects involving other departmentsClosely monitor on-time performance to ensure we are maintaining required/expected levels of performance in the Domestic and International marketsClosely monitor performance relative to MBR and Local Baggage Delivery and ensure we are maintaining required/expected levels of performanceEnsure regulatory compliance of all United and Governmental Agencies policies and procedures (i.e. FAA, OSHA, Port Authority etc.)Enhance safe operational performance, financial controls, i.e. Overtime, GSE Abuse and SafetyOperational planning and safe implementation of all ground handling activitiesManagement and frontline employee interaction and business/employee relationship developmentInterface and work with department heads, Business Partners, Government Agencies, Airport Authority Vendor LeadershipStrategically plan the long-term development of department operations

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
 
Create what’s next with us. Let’s define tomorrow together.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

The Manager – Airport Operations Ramp Service is responsible for overseeing all aspects of Ramp Operations at a Hub. The Leader is responsible to lead, align and develop frontline supervisors and frontline employees. Responsible to implement station financial and operational plans and adjust as needed throughout the year in order to achieve corporate and local station goals. Responsible for delivering station and system goals. Must possess operational expertise and decision-making capability, financial, technology, logistics and management fields to support and create strategic objectives and direction. The leader must possess experience in goal directed leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Must have in depth knowledge or department work rules and good relationship with Union leaders. The Manager collaborates with other departments including: Operations Control Center, Flight Operations, Inflight, Maintenance, in addition to government agencies.

A high-level overview of duties will include, but not be limited to:

Creating and Leading a Safety Culture that is second to noneLeading the daily Below-the-Wing activities and responsibilities at the Hub LevelDaily operational involvement and support as inter-departmental liaison, with responsibility of maintaining customer service standards, monitoring current day staffing for operational needs, schedule review and implementation, and statistical and financial reporting and evaluationProvide leadership and direction for the frontline Supervision and the agent groupFacilitate informational sessions with the frontline employee groupParticipate in the inter-departmental meetings and planning sessionsDevelop and implement policies and programs designed to retain and empower employees and proactively encourage perfect attendance and operational performancePoint of contact for assigned Below-the-Wing projects involving other departmentsClosely monitor on-time performance to ensure we are maintaining required/expected levels of performance in the Domestic and International marketsClosely monitor performance relative to MBR and Local Baggage Delivery and ensure we are maintaining required/expected levels of performanceEnsure regulatory compliance of all United and Governmental Agencies policies and procedures (i.e. FAA, OSHA, Port Authority etc.)Enhance safe operational performance, financial controls, i.e. Overtime, GSE Abuse and SafetyOperational planning and safe implementation of all ground handling activitiesManagement and frontline employee interaction and business/employee relationship developmentInterface and work with department heads, Business Partners, Government Agencies, Airport Authority Vendor LeadershipStrategically plan the long-term development of department operations

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):

High School Diploma, GED or education equivalent3-5 years Ramp Operations experienceChange Management experienceExcellent Communication skillsDirection and development of Hub Manager team, as well as ability to engage frontline Team Leader and Ramp Service Employee populationAbility to lead and sustain continuous improvement environment and initiativesLeadership Development SkillsAffect leadership quality and retention in the Hub Manager and Team Leader ranksMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor’s degree in Business Administration or related field and 3-5 years management experience, with Airport Hub experienceExtensive experience in leading station ramp, cargo mail, deicing and receipt and dispatch operationsExcellent employee and union relations as well as experience administering union contractsExperience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines leadershipExcellent written and presentation communication skillsDemonstrated leadership ability in large departmental environmentBusiness insightStrong Union Relations backgroundNegotiation and collaboration skills in regard to implementation of a CBABusiness Administration/Organizational Savvy

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):

High School Diploma, GED or education equivalent3-5 years Ramp Operations experienceChange Management experienceExcellent Communication skillsDirection and development of Hub Manager team, as well as ability to engage frontline Team Leader and Ramp Service Employee populationAbility to lead and sustain continuous improvement environment and initiativesLeadership Development SkillsAffect leadership quality and retention in the Hub Manager and Team Leader ranksMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor’s degree in Business Administration or related field and 3-5 years management experience, with Airport Hub experienceExtensive experience in leading station ramp, cargo mail, deicing and receipt and dispatch operationsExcellent employee and union relations as well as experience administering union contractsExperience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines leadershipExcellent written and presentation communication skillsDemonstrated leadership ability in large departmental environmentBusiness insightStrong Union Relations backgroundNegotiation and collaboration skills in regard to implementation of a CBABusiness Administration/Organizational Savvy