Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

As part of the Contact Centers team, this individual closely work with individual application managers to ensure applications running smoothly. Recruit, interview, and hire employees while planning staffing at all levels in the department
• Lead, encourage and motivate all employees to work collaboratively to meet goals, while fulfilling their job responsibilities
• Ensure reliability, availability and performance of critical applications.
• Oversee incident response, root cause analysis, and post-mortem processes to prevent future incidents.
• Drive the automation of repetitive tasks to reduce manual intervention and human error.
• Plan for future capacity needs and ensure systems can scale to handle increased traffic or usage.
• Implement and maintain monitoring and alerting systems to track system health and performance.
• Define and track SLOs and Service Level Agreements (SLAs) to ensure service reliability and performance
• Develop and implement disaster recovery plans to ensure business continuity.
• Continuously improve processes and practices to enhance system reliability and team efficiency
• Mentor junior developers to ensure deliverables are on time, within budget, and with good code quality
• Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using new technologies to adapt to provide value to business

• Work effectively with onshore and business teams
• Effectively communicate status, issues, and risks in a precise and timely manner
• Participate in design meetings and determine technical requirements

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

As part of the Contact Centers team, this individual closely work with individual application managers to ensure applications running smoothly. Recruit, interview, and hire employees while planning staffing at all levels in the department
• Lead, encourage and motivate all employees to work collaboratively to meet goals, while fulfilling their job responsibilities
• Ensure reliability, availability and performance of critical applications.
• Oversee incident response, root cause analysis, and post-mortem processes to prevent future incidents.
• Drive the automation of repetitive tasks to reduce manual intervention and human error.
• Plan for future capacity needs and ensure systems can scale to handle increased traffic or usage.
• Implement and maintain monitoring and alerting systems to track system health and performance.
• Define and track SLOs and Service Level Agreements (SLAs) to ensure service reliability and performance
• Develop and implement disaster recovery plans to ensure business continuity.
• Continuously improve processes and practices to enhance system reliability and team efficiency
• Mentor junior developers to ensure deliverables are on time, within budget, and with good code quality
• Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using new technologies to adapt to provide value to business

• Work effectively with onshore and business teams
• Effectively communicate status, issues, and risks in a precise and timely manner
• Participate in design meetings and determine technical requirements

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Required

Bachelors degreeComputer Science, Computer Engineering, Management Information Systems5 years managing a high-performance software development team2 years of experience in managing onshore/offshore deliveryAWS Certified Solution ArchitectCertified Kubernetes Administrator/DeveloperOnshore/offshore delivery best practices6 years hands-on industry experience in software development, ideally in DevSecOps environment. Experience in Site Reliability Engineering for mission critical applications.Experience working as a Manager or Technical leadAbility to prioritize a high volume of tasks. Ability to all levels of the organization. Self-starter who takes initiative and is proactive. Exhibit written and spoken English fluency.Knowledge of AWS servicesProven experience as a DevSecOps/DevOps/SRE Engineer or in a similar roleTranslate product strategy and requirements into suitable, maintainable and scalable solution design according to existing architecture guardrailsCollaborate with development and operations teams to understand project requirements and design effective DevOps solutionsImplement and maintain CI/CD pipelines for automated software builds, testing, and deploymentManage and optimize cloud-based infrastructure to ensure scalability, security, and performanceImplement and maintain observability, SREs for proactive issue resolution (e.g Datadog or Dynatrace)Experience with version control systems (e.g., Github) and CI/CD tools (e.g., Harness, Jenkins, Github Actions)Knowledge of security best practices in a DevOps environment (Code Scan and Security Scan e.g. Wiz, Veracode, Sonar)Experiencewith Infrastructure as code (IaC) principles (e.g., Terraform)Must be self-motivated, possess strong communication skills and be able to work in a team-oriented environmentStrong analytical and problem-solving skills; attention to detailCreative and innovativeSuccessful completion of interview required to meet job qualificationWorking experience in agile delivery frameworkMust be legally authorized to work in India for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Masters degree

Required

Bachelors degreeComputer Science, Computer Engineering, Management Information Systems5 years managing a high-performance software development team2 years of experience in managing onshore/offshore deliveryAWS Certified Solution ArchitectCertified Kubernetes Administrator/DeveloperOnshore/offshore delivery best practices6 years hands-on industry experience in software development, ideally in DevSecOps environment. Experience in Site Reliability Engineering for mission critical applications.Experience working as a Manager or Technical leadAbility to prioritize a high volume of tasks. Ability to all levels of the organization. Self-starter who takes initiative and is proactive. Exhibit written and spoken English fluency.Knowledge of AWS servicesProven experience as a DevSecOps/DevOps/SRE Engineer or in a similar roleTranslate product strategy and requirements into suitable, maintainable and scalable solution design according to existing architecture guardrailsCollaborate with development and operations teams to understand project requirements and design effective DevOps solutionsImplement and maintain CI/CD pipelines for automated software builds, testing, and deploymentManage and optimize cloud-based infrastructure to ensure scalability, security, and performanceImplement and maintain observability, SREs for proactive issue resolution (e.g Datadog or Dynatrace)Experience with version control systems (e.g., Github) and CI/CD tools (e.g., Harness, Jenkins, Github Actions)Knowledge of security best practices in a DevOps environment (Code Scan and Security Scan e.g. Wiz, Veracode, Sonar)Experiencewith Infrastructure as code (IaC) principles (e.g., Terraform)Must be self-motivated, possess strong communication skills and be able to work in a team-oriented environmentStrong analytical and problem-solving skills; attention to detailCreative and innovativeSuccessful completion of interview required to meet job qualificationWorking experience in agile delivery frameworkMust be legally authorized to work in India for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Masters degree