Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilitiesProvides leadership for base supervisors and flight attendants. Ensure accurate and comprehensive maintenance of flight attendant records and files. Assists the Base Director as needed. The manager ensures annual goals are met and participates in the performance review and evaluation process for each supervisor/staff member regularly providing coaching and feedback. The flight attendant supervisor and administrative positions directly relate to front line employee morale as demonstrated by the effectiveness of the supervisors promoting on-time performance of a clean, safe and reliable product and the continuation of our flight attendants’ superior customer service onboard. The base manage mentors each supervisor, as well as recruits and trains new supervisors.Performance - Manages the supervisory/ administrative staff at the base including recruiting, training, coaching, mentoring and performance managementEnsure all base and divisional goals are metServes as liaison with other departments; collaborates with other operations groups (Airport Operations, Flight Operations, etc.) to effectively manage on-time departuresProvides reporting and follow-up to base leadership on performanceCustomer and Employee Satisfaction – Responsible for the Base leadership in the bases with over 2,000 flight attendants and large management teamsSupports the base director in achieving goals in the area of safety, reliability, customer satisfaction, employee satisfaction and budgetingEnsures delivery of inflight and marketing products determined by the Inflight divisionSupports the recognition and counseling of flight attendants

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilitiesProvides leadership for base supervisors and flight attendants. Ensure accurate and comprehensive maintenance of flight attendant records and files. Assists the Base Director as needed. The manager ensures annual goals are met and participates in the performance review and evaluation process for each supervisor/staff member regularly providing coaching and feedback. The flight attendant supervisor and administrative positions directly relate to front line employee morale as demonstrated by the effectiveness of the supervisors promoting on-time performance of a clean, safe and reliable product and the continuation of our flight attendants’ superior customer service onboard. The base manage mentors each supervisor, as well as recruits and trains new supervisors.Performance - Manages the supervisory/ administrative staff at the base including recruiting, training, coaching, mentoring and performance managementEnsure all base and divisional goals are metServes as liaison with other departments; collaborates with other operations groups (Airport Operations, Flight Operations, etc.) to effectively manage on-time departuresProvides reporting and follow-up to base leadership on performanceCustomer and Employee Satisfaction – Responsible for the Base leadership in the bases with over 2,000 flight attendants and large management teamsSupports the base director in achieving goals in the area of safety, reliability, customer satisfaction, employee satisfaction and budgetingEnsures delivery of inflight and marketing products determined by the Inflight divisionSupports the recognition and counseling of flight attendants

Required

Bachelors degree or 4 years of relevant work experience3 years airline experience2 years of supervisory experienceEmployee satisfaction – flight attendant satisfaction with work environmentCustomer satisfaction – support flight attendants to achieve Inflight service expectationsReliability – minimization of chargeable delaysUsing appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goalsDeveloping and using collaborative relationships to facilitate the accomplishment or work goalsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Bachelors degreeInflight Qualified

Required

Bachelors degree or 4 years of relevant work experience3 years airline experience2 years of supervisory experienceEmployee satisfaction – flight attendant satisfaction with work environmentCustomer satisfaction – support flight attendants to achieve Inflight service expectationsReliability – minimization of chargeable delaysUsing appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goalsDeveloping and using collaborative relationships to facilitate the accomplishment or work goalsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Bachelors degreeInflight Qualified