C.H. Robinson is seeking a dynamic Manager of Account Management to join our growing team within the healthcare vertical. In this role, you will provide coaching and leadership to the account management job family, directly interact with clients to support growth, and serve as an escalation point to enhance customer experience. You will focus on process improvement, solution selling, and increasing overall portfolio health while driving team performance and results. **The internal deadline to apply is 3:00 pm CST on Monday, April 14th** **Responsibilities:** The duties and responsibilities of this position consists of, but are not limited to, the following: **Talent Management:** + Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups + Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their accounts + Manage merit, bonus, and equity programs for assigned team to align compensation with performance results + Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent + Own employee engagement results and implement action plans to improve culture, engagement, collaboration, and a focus on diversity equity and inclusion initiatives + Model the C.H. Robinson leadership principles and visibly leads and supports change management **Business Management:** + Administer and drive intentional growth and retention through monthly account management and pipeline reviews, through utilization of CRM, and data analytics + Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency + Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams + Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience + Provide guidance on pricing strategies including margin guidance and commitment level + Address and understand market opportunities and trends, and how market conditions impact business performance and financials + Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brand + Other duties or responsibilities as assigned according to the team and/or country specific requirements **Required Qualifications:** + High school diploma or GED equivalent + Minimum of 5 years of account management or equivalent experience + Minimum 2 years of experience leading or managing teams within a 3PL or transportation brokerage environment. + Ability to travel up to 30% (domestically) **Preferred Qualifications:** + Bachelor’s degree from an accredited college or university + Strong knowledge of 3PL and/or transportation brokerage sales and account management best practices. + Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences + Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills + Ability to remain focused and optimistic in the face of adversity and change + Strong leadership skills in order to motivate, develop, empower, and energize others + Demonstrated growth through sales and relationship building and negotiation + Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions. + Broad market and industry knowledge and vertical expertise (if applicable) + Strategic and creative thinking skills + Values a diverse and inclusive work environment ​ We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. **Compensation Range** $84,300.00 - $140,400.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! **Equal Opportunity and Affirmative Action Employer** C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Affirmative Action Employer/EOE/M/F/Disabled/Veteran **Benefits** **Your Health, Wealth and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: + Two medical plans (including a High Deductible Health Plan) + Prescription drug coverage + Enhanced Fertility benefits + Flexible Spending Accounts + Health Savings Account (including employer contribution) + Dental and Vision + Basic and Supplemental Life Insurance + Short-Term and Long-Term Disability + Paid and floating holidays + Paid time off (PTO) + Paid parental leave + Paid time off to volunteer in your community + Charitable Giving Match Program + 401(k) with 6% company matching + Employee Stock Purchase Plan + Plus a broad range of career development, networking, and team-building opportunities Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .