The Workforce Solutions – Candidate Services (WSCS) Team at Amazon is a customer-obsessed business partner responsible for hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are seeking exceptionally talented, bright, and driven individuals to help build the future Amazon talent pipeline. Our team supports 1.5 million contacts and hires 1 million associates annually, playing a crucial role in Amazon's operations network. The successful candidate will oversee a team of Specialists and Vendors, ensuring that Amazon provides the best possible customer experience for candidates applying to work in our operations network. This role is critical in maintaining and improving the quality of our hiring process, which directly impacts Amazon's ability to staff its rapidly growing operations. They must be able to work autonomously with internal and external program managers under minimal guidance and direction. The ability to build a compelling narrative that summarizes holistic quality performance is crucial, as is the capacity to identify solutions and implement necessary actions. To excel in this role, you must pair strong analytical skills and a data-driven outlook with robust program management abilities. You should be passionate about creating a culture that consistently raises the bar for quality and performance in a high-volume, fast-paced environment. Join us in shaping the future of Amazon's workforce and contribute to our mission of being Earth's most customer-centric company. If you're ready to take on this challenging and rewarding opportunity, we encourage you to apply and become part of our innovative team.

Key job responsibilities
- Identify solutions and implement necessary actions to address quality issues and improve overall performance.
- Lead initiatives and drive required changes to create a culture of continuous improvement and raise the bar for quality standards.
- Develop and maintain strong relationships with cross-functional teams to ensure alignment on quality goals and initiatives.
- Support tactical operations by identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.
- Collaborate with analytical partners to inspect contacts at scale, leveraging data to drive decision-making and process improvements.
- Monitor and analyze organizational business metrics, including quality and productivity KPIs, to identify trends and areas for improvement.