Job Summary
The Manager, AR Escalations, is responsible for overseeing and managing the entire accounts receivable process, ensuring the efficient and effective operation of the AR department for all accounts greater than 30 days outstanding. This role involves supervising AR staff, implementing best practices, and working closely with other departments to optimize cash flow, minimize bad debt, and maintain strong customer relationships. The role interfaces directly with Sales, Operations, and Leadership Teams to ensure escalation processes are followed.
Essential Functions
Knowledge, Skills, and Abilities
Accounts receivable and bill collection knowledgeNegotiation skillsCash flow analysis skillsCompliance audit and monitoring skillsCredit and collections software skillsTeam management abilityLeadership Competencies
At DuraServ, the following competencies are essential for success in the job:
Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development
Supervisory Responsibilities
This position has approximately 4 Direct ReportsSupervisory Responsibilities
This position has approximately 4 Direct ReportsSupervisory Responsibilities
This position has approximately 4 Direct Reports
Work Environment and Physical Demands
Travel
This job requires no planned business travel.Education and Experience
Bachelor’s degree in finance, Accounting, Business Administration, or a related field (Preferred) 5+ years of experience as an individual contributor in accounts receivable, with at least 3 years of related supervisory experience.Proven experience in managing AR processes and leading a team.Knowledge of industry-specific AR practices and regulations.Disclaimer
This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement
DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.