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Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES 

Financial Management

Develop annual business planWork with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisionsApprove expenditures and invoices including overtime

Operations                                                   

Manage the day-to-day activities ensuring on-time services; exceeding client family expectationsRemove barriers, encourage ideas, and identify improvementsResolves moderately complex problems; provides resolution guidance to supervisors and empowering accountabilityAssure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policiesResponsible for establishing location goals and prioritiesDevelop, communicate, and monitor goals, priorities, processes and proceduresManage frontline supervisor’s responsibilities, expectations, and accountabilitiesEffectively present and communicate Company and Market strategies, values, and goals to location staffCollaborate with local Management for resource sharing, ideas, and business or operational enhancementsWork with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furnitureEnsure all safety, quality control, and compliance standards are adhered  

People Development           

Develop a strong, trusting, and reliable teamUnderstand team members career aspirations and provide assignments to develop skills and/or close gapsConstructively address issues and provide tangible and appropriate feedbackDevelop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnoverMonitor training and licensing requirements ensuring staff is re-trained/licensed prior to expirationResponsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staffEstablishes pay, recommends pay increases, special pays, and career advancementsDiscipline staff as necessary; writes development plans to close behavior or skill gapsCollaborates with Human Resources throughout discipline, development, and termination processesRecommends and discusses terminations with Market Leadership. 

Other                                                        

Funeral Home Management builds and expand brand and product awareness in order to increase sales and market shareMay network with key community leaders to build business relationships, influence, and support the communityParticipate in community, civic, or other organizations as a part of the local promotional efforts of the location and the CompanyDevelop and implement plans to improve customer satisfaction index and on-line community reviews Other responsibilities as requested or assignedDepending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM Requirements

Education

High School Diploma or equivalent requiredAt least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

Embalming Licensure may be required depending on state/provincial regulations & requirements.

Experience

At least seven (7) years industry experience in applicable discipline with progressively increased responsibilitiesFuneral Home Management experience requiredAt least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledgeable in industry competitive pricing, demographic patterns, and market competitionKnowledgeable in Financial and Business acumenProfessional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriersProficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Work CONDITIONS

Work EnvironmentWork indoors and outdoors during all seasons and weather conditionsExposure to various chemicals and fluidsLimited amount of local and/or multiple location traveling requiredProfessional Dress is required when in contact with families Work PosturesFrequent, continuous periods of time standing, up 6 hours per daySitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageAbility to lift up to 50 lbs. to assist with moving bodiesWork HoursWorking beyond “standard” hours as the need arisesTravel up to 25%

Postal Code: 46808

Category (Portal Searching): Operations

Job Location: US-IN - Fort Wayne