Position Purpose:

The Manager of Background Check Program effectively manages individualized assessments in accordance with the background check policy for internal associates and external candidates. In addition, the role is responsible for the production of Pre-adverse action and Adverse action letters for all locations where local/state law prohibits auto scoring of backgrounds. The Manager will process backgrounds for all social security number and date of birth changes for current associates, adhering to all applicable laws. The manager will conduct thorough investigations of surrounding violations of the background check policy.

Key Responsibilities:55% Managing cases from receipt through resolution, including any field investigation activities25% Ensuring all assessments and investigations are properly handled, resolution is consistent with company policy, and cases are closed in a timely manner. Researching complex issues, contacting the appropriate parties to communicate the resolution5% Providing excellent customer service and expert counseling to The Home Depot managers and field partners5% Partnering with resources from other areas including field HR, Legal, and Associate Relations to effectively resolve issues5% Monitoring the background email system, creating cases and notifying appropriate parties of case receipt and investigation5% Handle all background disputes from external candidates and current associates in a thorough and timely manner
Direct Manager/Direct Reports:Reports to Sr Mgr, Background Check Program.This position has 5 direct reports.
Travel Requirements:Typically requires overnight travel less than 10% of the time.
Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.
Preferred Qualifications:Demonstrate business acumen with effective written and verbal communication skillsProject management experience Good interpersonal and customer service skillsGood working knowledge of MS Excel, Word and PowerPointPlanning and prioritizing work to meet commitments aligned with organizational goalsHR and Associate Relations experience preferred
Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
Preferred Education:No additional education
Minimum Years of Work Experience:3
Preferred Years of Work Experience:No additional years of experience
Minimum Leadership Experience:None
Preferred Leadership Experience:None
Certifications:None
Competencies:COLLABORATES: Building partnerships and working collaborative with others to meet shared objectivesCOMMUNICATES EFFECTIVELY: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutionsINTERPERSONAL SAVVY: Relating openly and comfortably with diverse groups of peopleDRIVES RESULTS: Consistently achieving results, even under tough circumstancesACTION ORIENTED: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmOPTIMIZES WORK PROCESSES: Knowing the most effective and efficient processes to get things done, with a focus on continuing improvementTECH SAVVY: Anticipating and adopting innovations in business-building digital and technology applications (Basic Level)