Join Community 

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. 

 

Make a Difference 

Under the direction of the Executive Director-Endoscopy within a high volume surgery center the Business Office Team Leader is responsible for the coordination of the daily operations and staffing within the business office. Responsibilities include coordinating a smooth experience for patients, families and physicians through the surgery center process, functioning as liaison between the business office staff, nursing, medical staff, patient/families and ancillary department personnel. 

 

Exceptional Skills and Qualifications 

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving. 
 

High School Diploma or GED : High School Diploma or equivalent (Required)   4 year / Bachelor's Degree : B.S. degree in business or health related field preferred (Preferred)  5+ years: Qualified candidates must have five (5) years' experience in a medical office or hospital environment and three (3) years health care related progress management/supervisory experience. Qualifications include experience in personnel management, billing and payor regulations, as well as, knowledge of registration, insurance verification, patient accounts, billing, collections, medical records, budget preparation and financial statements.  (Required)  Staff Management. Interviews and hires staff for medical records, patient accounts and registration. Responsible for orientation and training of new and existing employees. Maintain work schedule and appoints leave time. Maintains work schedule and appoints leave time. Tracks daily cash flow. Acts as a resource for staff members. Encourages process improvement. Writes performance appraisals. Handles disciplinary problems. Provides backup if needed to all business office positions. Approves all write-off’s, refunds, and agency changes. Addresses performance/disciplinary problems and issues as they arise.   Policies and Procedures. Outlines procedures for registration, patient accounts, and medical records. Remains current concerning legislative changes and incorporates those changes into company policies and procedures. keeps current concerning contract changes and incorporates those changes. Makes sure staff adheres to policies and procedures. Works with information systems to automate procedures as possible.   Reporting/Analysis. Reviews daily account reports. Checks monthly statistics. Prepares month end reports. Maintains and updates all systems profiles, CPT Codes, pricing and additional items. Implement annual rate increase for procedures such as cosmetic. Evaluate current procedure, vendors, etc. and identify areas for improvement.   Committees and Meetings. Participates in the following meetings or committees: Monthly CEO meetings, team leaders meetings, ISC team meetings and other meetings as necessary.   Self-Awareness: Understands own and others' preferences and is able to adapt behavior according to others' needs. Drives personal development by using a combination of feedback, reflection and humility to gain productive insight into personal strengths and weaknesses. Asks for help and encourages involvement. Listens and responds with empathy   People Development: Understands own and others' preferences and is able to adapt behavior according to others' needs. Drives personal development by using a combination of feedback, reflection and humility to gain productive insight into personal strengths Page 1 of 3and weaknesses. Asks for help and encourages involvement. Listens and responds with empathy. Encourages self and others to seek different and innovative approaches to address challenges and opportunities. Facilitates the implementation and acceptance of change within the workplace. Identifies change opportunities. Removes barriers and resistance. Develops others through coaching, feedback, and opportunities. Aligns career development with business objectives to support the development of team and individual skills and abilities. Creates a sense of energy, excitement, and personal commitment to the organization by encouraging team members, rewarding and celebrating superior performance and creating an inclusive culture.   Achievement Oriented: Drives high standards for Network, team and self accomplishments. Fosters collaboration and includes caregivers in problem solving and continuous improvement. Tenaciously works to meet or exceed challenging goals, and does not allow continuous non-performance. Develops, communicates, and builds consensus for goals that are in alignment with the network. Exercises judgement within defined procedures and policies to determine appropriate action for moderately complex issues.   Effective Communication: Clearly and concisely conveys information and ideas to individuals and teams by communicating in a focused and compelling way. Transparent, errs on the side of sharing versus withholding. Translates work unit initiatives for team members, linking their work to the broader strategy. Can clearly articulate a firm decision when needed, while simultaneously ensuring team members understand the "Why", the "How" and the "What".   Decision Making: Assignments are expressed in the form of objectives; makes decisions regarding work processes or operational plans and schedules in order to achieve program objectives established by senior management; consequences of erroneous decisions or recommendations would normally include critical delays and modifications to projects or operations with substantial expenditure of time, human resources, and funds, and may jeopardize future network activity.   Strategic Thinking: Displays forward thinking to anticipate needs and opportunities, develops strategy and plans, and proactively aligns teams and resources. Analyzes risk and mitigates when possible. Assignments are expressed in the form of objectives; makes decisions regarding work processes or operational plans and schedules in order to achieve program objectives established by senior management.   Relationship Building: Fosters a work environment that encourages acting with compassion. Creates and protects a high-trust environment by setting an example, advocating for others, and rewarding others for their contributions. Provides exemplary customer service to internal and external customers by being proactive, responsive and encouraging teamwork. Regularly collaborates work with leadership and others outside of own function or family. Builds rapport and finds common ground with others, creating experiences and interactions where people consistently feel heard, valued and respected. Provides exemplary customer service to internal and external customers by being proactive, responsive and encouraging teamwork. Strives to develop and maintain a network of contacts, both internal and external to the organization, and assists team members and peers in building their networks. Models and fosters a positive work environment among team members.   Individuals may not perform all of these duties, or may perform additional, related duties not listed here.