MANAGER BUSINESS SYSTEMS ANALYSIS WHAT IS THE OPPORTUNITY? The Manager-Business Systems Analysis is responsible for leading business systems analyst activities including managing, training, work allocation, scheduling, planning, and leading projects. The manager-business systems analysis interprets and assesses business needs and recommends solutions with analyst cost and timing estimates in support of various business requests. Fully competent to work at the highest level of all phases of business analysis, the manager-business systems analysis ensures that best practices are established and followed by the business systems analysts directly or indirectly reporting to them, and looks for ways to improve upon the effectiveness and efficiency of the team; participating in the evaluation of new products and practices and introducing them as appropriate. The manager-business systems analysis applies detailed knowledge of business systems analysis concepts, practices and procedures to help determine most effective business system applications approaches to meet overall business needs during project evaluations. The manager-business systems analysis engages with all levels of staff and management in the technology and business units to ensure successful high quality solutions are delivered. The manager-business systems analysis is skilled in all areas of business systems analysis, providing guidance, direction, and mentorship to junior to lead business systems analysts within the team to grow and enhance their skills and capabilities. What you will do Works with business teams to understand the requirements for future projects In conjunction with other technology resource managers and team leads, identify high level solution approaches and determine/recommend analyst cost and timing estimates for pre-project initiatives to Senior Manager of Business Systems Analysis. Efficiently schedule available resources to develop world class products and services. Manages business systems analysts responsible for consulting with bank colleagues regarding problems with current business applications or systems, enhancements, or new functionality. Provides guidance on application of technical research techniques to collect and analyze information, systems and processes to determine the most useful cost-effective business solution to the bank. Applies detailed knowledge and provides guidance to deliver requirements and functional design for internally developed products and third party applications requiring customization. Leads, plans, and coordinates business analysts’ activities in such areas as treasury services, finance, marketing, credit, operations, deposit operations and sets priorities to identify, develop and translate analyzed business needs into documented design solutions (specifications, use cases, user stories, UI, database and API data mapping) from which the applications and solutions will be developed. Drives and tracks business systems analysts project activities, schedule, scope, and effectively communicates changes to scope and or budget to all appropriate parties. May lead large projects with multiple business systems analysts assigned. Possesses and routinely provides broad knowledge of business analysis processes and procedures. Mentors, coaches, develops and directs team of business systems analysts on methodologies, systems and business process. Responsible for reviews, counseling, coaching on performance and development, for direct reports. Participates in Termination for direct reports May recommend pay actions for direct reports Provides input on resource planning for the entire team (direct and indirect reports) Performs resource planning for direct reports and any analyst on projects with manager's direct involvement Drives the evaluation and implementation of products and processes that can improve upon the efficiency of the department Participates in research of new products and processes to be used by the business systems analyst team Collaborates with other resource managers on efficiencies between the teams Participates in the development of the Business Systems Analysis strategy, methodology, discipline and tools. Driving and improving the BSA team in areas of effectiveness and efficiencies and tools that might improve such in collaboration with the software development, API development and QA teams. Must-Have* Bachelor's Degree or equivalent Minimum 8+ years of experience working with Information technologies And Minimum 8+ years of experience working in a business/systems analysis function And Minimum 5+ years of Microsoft Office software experience And Minimum 5+ years of experience in Financial Services And Minimum 5+ years of related supervisory experience And Skills and Knowledge Demonstrated experience in an environment employing a variety of software development methodologies (agile, iterative, waterfall, etc) Superior problem solving and action-oriented in ambiguous situations. Domain expertise in Commercial Lending Technology. Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility. Strong interpersonal, analytical, problem solving, facilitation, organizational, prioritization, effective decision making, and conflict resolution skills. The ability to negotiate or persuade others in complex situations. Ability to work at highest level of business system analysis and provide solutions to most business problems diverse in scope, to serve as a resource to others in the resolution of more complex issues. Strong data evaluation and data mapping skills as well as interface mapping to databases and multiple internal and external applications. Experienced with Databases and capable of writing SQL statements Knowledgeable about APIs and API interfaces Strong direct people management, leadership, planning, and organizational skills Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa of various levels in the organization. (e.g., executive, management, individual contributors) Ability to communicate and persuade at all management levels. Strong problem solving and analysis skills, combined with impeccable business judgment and ability to communicate with highly technical and business management teams Demonstrates resilience and flexibility when presented with challenges or changing priorities Able to lead analysts and plan work in a structured team environment on task and timeline driven work Able to lead analysts and plan work in a team environment on task driven work Strong people management skills, including an understanding of how to mentor, coach, and develop business systems analysts. Ability to identify and implement training & development plans Ability to build and sustain collaborative and productive relationships with business and technical partners Familiar with Business Requirements tools Experience working with 3rd party vendor applications Experience working in a multi-vendor (outsourced) environment strongly preferred. Must be a self-starter with ability to be productive in a fast-paced environment with minimal direction. Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.