OUR COMMITMENT TO SERVICE:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:
Review new credit applications and approve, modify credit limit, or deny requests. Refer credit line requests over a pre-determined amount to Manager or above level depending on amount requested.Execute credit strategies/initiatives as set forth to obtain new business or enhance existing businessActivate initial lines and assigns proper deposit delay.Compile accurate gaming history on preferred customers through direct contact (Exec to Exec) to provide senior management with the most accurate and complete gaming profile for decisions above his/her authority level.Evaluate requests for temporary increases.Provide highest level of personal service and attention to the needs of Casino Credit patrons.Obtain sensitive and confidential information in a safe, private and confidential setting.Articulate denials of requests logically and courteously to ensure positive guest service and continued patronage to our casino.Exhibit effective written and verbal communication across all levels of personnel including upstream reportingCoordinate all internal and external audit requests, respond accordingly and follow-up/through to ensure complianceEvaluate continued credit worthiness of active customers through re-verification of financial and gaming data.Foster a superior guest service cultureReview daily in house returns to determine disposition.Review daily returns from Central credit.Monitor and evaluate expected and unexpected credit arrivals.Track markers issued for walk/roll and take appropriate action.Call premium players prior to deposit.Evaluate temporary (TTO’s) and permanent limit requests up to authorized levelDevelop relationships and promote player development involvement with new and existing customers.Ensures the protection of customer’s confidential information and credit lines.Complies with all departmental and Company Policies including Tribal business ethics guidelines.Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential informationResponsible for overseeing collection activities and presenting a monthly update to the credit committee.Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.Works diligently to support the culture and team philosophy throughout the property.Promotes positive public relations and creates an enjoyable atmosphere for all customers.Performs other duties as assigned. QualificationsTo perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary customer service skills with effective listening skills. Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Ability to work flexible schedule including nights, weekends and holidays is required.
A minimum of five (5) years of casino industry experience with at least three (3) years on the casino floor in a supervisory capacity preferably in casino credit or an equivalent combination of education and/or experiencea 4 year degree and prior experience in Table Games, Slot Operations or Cage Operations in a supervisory role or prior experience in Casino Credit. Computer related experience required, including AS400, CMP, and/or ACSC Systems, Microsoft Office productsKnowledge of CMP based systems required (Casino Market Place)Must understand how to read a consumer credit report While performing the duties of this job, the Manager is regularly required to sit; use hands to handle, or feel; reach with hands and arms and talk and hear in an office environment; regularly required to move throughout office and Gaming areaSpecific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception The employee must occasionally lift and/or move up to 25 pounds
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
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