Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

Guy Carpenter is looking for a talented and motivated candidate to join our Client Support Services (CSS) Team based in Mexico’s Office: Manager Client Support Services Reinsurance

What can you expect?

Client Support Services (CSS) is comprised of global service teams who are assigned to specific client (customer) accounts to handle contracts, claims and accounting. 

In this role you will be an integral member of Guy Carpenter’s CSS Team leading Transactional Service’s activities because of clients and reinsurers interactions and processes, being responsible for processing technical transactions (e.g., settlement / payment and reporting) and ensuring they meet applicable payment warranties and/or conditions.

                                                                                                                          

What´s in it for you?

Join an outstanding professional services firm with more than 150 years of history – we are 76,000 colleagues in four global businesses united by a common purpose to make a difference in the moments that matter.Work with Reinsurance professionals with experience and technical knowledgeGain significant experience of working within a technical capacity for a BrokerApply your experience and further development within a role that’s truly progressive and offers full end-to-end responsibility of a client portfolioBe part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risks.

We will count on you to:

Directs individuals to assess and submit internal client’s presentation materials and communications to resolve difficult questions and secure facultative business in our internal systems in accounting closures and fiduciary paymentsIntegrates Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes and ensures assigned tasks are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to provide services in an efficient, effective and regulatory compliant manner.Drives team and department meetings and activities to share opinions, ideas, knowledge and solutions, and provides inputs for the evolution of the operational model at all levels of the organization to promote new process improvement ideas that leverage technology solutions.Develops complex information on facultative premium and fiduciary payments to drive business growth.Manages settlement of funds to and from Client in a timely manner to ensure all applicable contractual payment terms; warranties and/or conditions are met.Implements processes to carry out reinsurance internal audit/reviews, reconciles records to facilitate the review/audit process to ensure process quality.Collaborates with peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.Establishes and drives relationships with Broking Support and other internal Clients to understand issues to resolve problems and queries and review working practices.

What you need to have:

Bachelor’s degree (or equivalent) 4 Year College Degree (B.S. or B.A)Up to 4-5 years of Professional experience in administrative activities is desirable, especially in reinsurance (Facultative)Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint) required.Demonstrated ability to work as part of a high-performance team. Attention to detail in completing assigned tasks.Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.Successful management of workload; able to manage expectations of internal Clients and Stakeholders.Strong communication and negotiation skills, both written and verbal, always delivering clear and concise messages and promoting and enhancing the Guy Carpenter brand.Able to challenge appropriately, supporting business cases with facts and information.Strong ability to quickly assess and offer effective solutions to problems efficiently.Able to engage, influence and negotiate with Colleagues in a professional manner.Consistently deliver superior Client service.Intermediate English proficiency.

What makes you stand out:

Previous Accounting experience and background desirable.Proven experience leading teams with excellent teamworkKnowledge and experience in PowerBI would be valuable.

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.