CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make
recommendations to improve customer service as appropriate. May support 5 or more providers at any given time. This may also be specialty or multi-specialty environment.

1. Manage clinic staff on day-to-day operations.
2. Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
3. Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
4. Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
5. Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
6. Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
7. Work with Regional Director to develop and implement performance goals and objectives.
8. Assist Regional Director with implementation and development of long-range plans.
9. Monitor payroll system to control time management.
10. Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
11. Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
12. Act as the liaison between the practice and Central Billing Office.
13. Perform other duties as assigned.

Required Education and Experience

* Associate degree in healthcare or related field or equivalent work experience in a clinic setting required.
* 3 – 5 years practice management or practice administrator experience required.
* 3 years supervisory-level experience required.

Required Minimum Knowledge, Skills, Abilities and Training

* Ability to supervise staff, monitor and prioritize work flow, and provide effective training and guidance.
* Proficient computer skills, including but not limited to Microsoft Office suite applications such as Word and Excel.
* Demonstrate business and analytic/financial skills.
* Demonstrate effective verbal and written communication and organizational skills
* Demonstrate ability to shape communications to the needs of the audience.
* Demonstrate working knowledge of the concepts, practices, policies, procedures, standards, systems and tools applicable to health care administration.