**Company :** enGen **Job Description :** **GENERAL OVERVIEW** Manages the daily operations of Commercial Printing Operations and is responsible for providing and utilizing the existing and emerging technologies in the areas of document design and development, application software, centralized and distributed hardware, hard copy and soft copy media, and distribution technologies. Develops and implements policies and procedures for the Output Services function that includes: operator training and development; output services scheduling; installation, re-start and recovery procedures. Monitors and reports all production outages and performs proactive analysis on all factors impacting availability and service level achievement. Manages IT Infrastructure Operations staff. **ESSENTIAL RESPONSIBILITIES** + Manage Commercial Printing Operations. Responsible for the timely and accurate completion of all work orders in the Electronic Print and Manual Mail/Fulfillment areas. Responsible for organizing, implementing and processing any changes and improvement for the Electronic Print and Manual Mail/Fulfillment areas. + Management of the Output Services staff which includes: + Developing yearly performance plans and preparing and administering performance appraisals. + Providing behavior and performance counseling. + Recruiting, interviewing and selecting prospective employees. + Managing, measuring and tracking daily performance + IT Infrastructure Operations Planning: + Participate in the planning and implementation of key projects designed to improve or enhance the performance of the Electronic Print and Manual Mail/Fulfillment area. + Other planning responsibilities include, but are not limited to: + Interacting with other management and affiliated organizations. + Project research + Vendor interaction + Feasibility studies + 4. Develop process operating procedures. Research alternatives and opportunities to streamline operations. Remain abreast of new technologies. + 5. Other duties as assigned or requested. **QUALIFICATIONS** **Minimum** + High School diploma + 6 years experience with electronic print and mail processes to include: + High speed printers + Inserters + Metering + Sorting + 6 years experience with an automated document factory and associated software applications. + 3 years management experience to include both people and workload scheduling. Preferred + Bachelor’s Degree **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 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