Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Manages and supervises the daily activities, operations, and personnel operating in the Emergency Communications Center. Assists in coordination of emergency communications or crisis communication activities, provides training, and assists in preparing plans and procedures for the communication center that might impact the operations of the health network. Oversees maintenance and management of fixed-site and mobile communications technology infrastructure including applicable FCC licensing, networking, and radio hardware infrastructure. Maintains Continuing Dispatch Education program and administration of continuous performance improvement/quality assurance programs.

Job DutiesOversees and directs supervision of emergency dispatchers. Maintains and manages radio and emergency communications technology infrastructure throughout the enterprise. Ensures adequate staffing, scheduling, and oversight of timecard and attendance record-keeping. Prepares, presents, and monitors budget; ensures division operates within appropriated budget. Assesses the department's needs to make process improvements utilizing measurement data. Determines goals, objectives, and resource requirements for activities within the division. Develops, revises, and implements standard operating policies and procedures governing the division. Establishes remote center and creates disaster contingency plans, exercises, and evaluations.
Minimum QualificationsHigh School Diploma/GED 2 years Emergency communications. and 3 years Emergency services, emergency management, emergency communications technology support, or healthcare management. Displays knowledge of the roles, responsibilities, and duties of supervisors and managers; assesses the impact upon others of role performance; and supports and promotes organizational decisions, policies, programs, and initiatives. Demonstrated ability to manage performance improvement programs related to emergency dispatch quality assurance. Demonstrated ability to maintain and support radio infrastructure including knowledge of licensing requirements and routine use and maintenance of emergency communications technology including software and hardware solutions. Demonstrated creativity and analytical business skills related to creation and management of department budgets. Demonstrated ability to manage and monitor numerous complex projects concurrently. Advanced knowledge of Incident Command and the National Incident Management System. Public Safety Telecommunicator Certification APCO - State of Pennsylvania within 60 Days EMD - Emergency Medical Dispatcher APCO - State of Pennsylvania within 60 Days CFC - Certified Flight Communicator - State of Pennsylvania within 1 Year NREMT AEMT Advanced - State of Pennsylvania Upon Hire NREMT EMT-B Basic - State of Pennsylvania or NREMT-Paramedic-National Reg of EMT-Medic - State of Pennsylvania or PA AEMT Advanced - State of Pennsylvania or PA EMT-B Basic - State of Pennsylvania or PA EMT-P Paramedic - State of Pennsylvania or
Preferred QualificationsNHDP-BC National Healthcare Disaster Prof ANCC - State of Pennsylvania within 3 Years and RPL - Registered Public-Safety Leader - State of Pennsylvania within 3 Years or ENP - Emergency Number Professional - State of Pennsylvania within 3 Years
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2024 Lehigh St

Primary Location:

Allentown - 2024 Lehigh Street

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

M-F 8a-4:30p

Department:

1004-09146 Emergency Communication Center - CC