Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.

We are currently seeking a high calibre professional to join our team as a Manager Credit Card, Premium Card Products Servicing.

Principal Responsibilities

Responsible for end-to-end customer experience from journey development to serving premium banking customer on their lifestyle and card benefit related requests From time to time review and enhance customer serving model, lifestyle privilege and implement card product feature in response to the market landscape and customer needsWork closely with internal stakeholders including Bank Relationship Manger and Contact Center to collectively serve the customers with all-rounded servicesParticipate in new product development with end to end exposure from project planning , management to delivery. Support manager in PL management, requirement scoping, vendor negotiation and risk clearance.Support day-to-day business tasks including but not limited to cost control and monitoring, competitor review and internal compliance and risk stewards clearance when required