#Bethedifference

If making a difference matters to you, then you matter to us.

About the Job

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Legal, Tax, Health, Finance and Compliance sectors rely on Wolters Kluwer's market leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help our clients get it right.

About the team

The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG’s wide and growing array of solutions and services support business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

Job Description

The Manager UX Research, Legal and Regulatory, reporting to the Director of UX/CX Research, will be responsible for managing a highly talented team of User Researchers supporting the Global Legal and Regulatory business of Wolters Kluwer. Our Legal and Regulatory division delivers expert content, advanced software, and services to legal professionals, corporate counsel, and government organizations. By helping clients navigate complex legal and regulatory landscapes, we enhance their compliance, productivity, and decision-making across key markets in Europe, North America and other global regions.

Responsibilities

Leadership and Team Management

Manage and mentor a global team of user researchers, providing guidance, coaching, and professional development opportunities.Foster a collaborative team culture that promotes knowledge sharing, innovation, and continuous improvement across different time zones and regions.Set clear goals and expectations for team members, aligning their work with the company’s strategic priorities.Oversee the recruitment and onboarding of new research talent, ensuring diversity and a range of expertise in the team.

Research strategy and Execution:

Collaborating with Leaders in Product Management, UX Design, and Engineering, define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.Partner with Divisional Directors to drive Research and product strategy from a user driven perspective.Develop and drive standardized research methodologies and best practices that can be adapted from global strategies to local country-specific needs.Work with staff to synthesize trends across research initiatives, identifying cross-market themes and actionable insights.Stay at the forefront of AI technology research methodologies, integrating new tools and approaches into the research process.Lead efforts to analyze quantitative and qualitative data, translating complex data sets into clear, actionable insights that inform product strategy.Disseminate research findings and trends to relevant stakeholders, including product managers, designers, engineers, and leadership, ensuring insights are translated into user-centered product decisions.Collaborate with cross-functional teams to align research priorities with product roadmaps, ensuring a consistent user experience across markets.Present research insights and strategic recommendations to senior leadership, making a compelling case for user-driven decisions in product development.Advocate for the value of user research across the organization, helping stakeholders understand the role of user research in creating successful AI-enabled products.

Industry awareness:

Staying up to date with the latest trends, technologies, and best practices in user experience research. Provide thought leadership and guidance on emerging UX trends and innovations.·Keep up to date with the latest UX practices, innovations and toolsActively explore AI trends with regard to both software products as well as research processesShare experiences and learning with others on the team

Requirements

At least 7 years of experienceSignificant experience working with senior clients, stakeholders, and developersExperience in affecting large culture change that drives business performanceExceptional communication and presentation skillsExperience working in a Lean/Agile development environmentExcellent time and project management skillsSome experience in the legal and regulatory industry a plus