JOB TITLE: OPERATIONS MANAGER
Department: Operations
Reports to: General Manager

Schedule: Sunday-Wednesday 6:00am-4:30pm

Position Summary: The Operations Manager will ensure that all warehouse activities are carried out
efficiently and profitably. This role has a general responsibility for coordinating all client activities on a daily
basis.

Essential Duties and Responsibilities include the following:

Responsible for planning and supervising the daily activities of all functions with proper utilization of
space and equipment for designated clients in accordance with the agreed upon SLA’s with a high level
of quality and accuracy Understand customer expectations and effectively communicate these expectations to the team
Assist in establishing work schedules and ensure employee hours, attendance, productivity and quality
are being properly documented Develop a highly productive and engaged team by actively participating in recruitment, selection,
training, performance management, and reward and recognition programs Assist in establishing standard work procedures and ensure procedures are properly and consistently
implemented Ensure the efficient and safe operation of material handling equipment Prioritize a clean, neat, safe, and orderly work area Conduct operations in a manner that promotes warehouse security and employee safety in accordance
with OSHA and other appropriate policies/procedures Prepare and analyze daily, weekly productivity reports and address any issues with the team in a timely
manner Ensure current and accurate inventory control for each customer’s products Actively participate in warehouse planning and townhall meetings. Perform daily stand-up shift meetings
with associates and communicate daily expectations and any upcoming schedule changes Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

Education/Experience:

High school diploma or equivalent required; Bachelor’s degree preferred At least five years of e-commerce, retail experience required; management experience required.

Skills and Abilities:

Excellent leadership and motivational skills. Excellent verbal and written communication skills.   Excellent interpersonal, negotiation, and conflict resolution skills  Strong analytical and problem-solving skills  Excellent time management skills with a proven ability to meet deadlines  Thorough knowledge of warehouse policies, procedures, safety regulations, and employment-related  laws   Proficient with Microsoft Office Suite or related software

Supervisory Responsibilities:
Yes

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

Must be able to lift up to 25 pounds at a time. Must be able to traverse and access all areas of the warehouse. Ability to work in warehouse climate with temperature range of 55-80 degrees

PAY/BENEFITS INFORMATION:

Actual starting pay is determined by various factors, including but not limited to relevant experience and location. Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits. Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.  For additional information, please click here. AEO may also provide discretionary bonuses and other incentives at its discretion.

 

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