Summary:

The Manager of Default Expense Management will report to the Director of Default Expense Management and work closely with the internal operational departments, as well as external vendors. The primary responsibility is ensuring state and federal regulations, agency guidance and policy and procedures are followed. In addition to compliance, mitigating risk and loss exposure by ensuring strict compliance with review and payment of over allowable fee requests, invoice payment recoverability coding, and maximum recovery of offsets and billbacks. The Manager of Default Expense Management must demonstrate a strong knowledge of rules/regulations for FHA, VA, USDA, Fannie Mae and Freddie Mac expense reimbursement. The Manager will provide detailed expense loss analysis and recovery reporting on a daily/weekly/monthly basis.

Essential Job Duties and Responsibilities:

Examines documentation and processes to ensure control points are executed as well as adherence to regulatory and agency guidance, policies and procedures.

Assist in identification of business drivers and trends as well as development and execution of strategic plans to address trends in expense losses.

Develop constructive and cooperative working relationships with vendors and internal employees and maintaining them over time.

Responsible for ensuring payment of over-allowable fees and costs are in compliance with company policy.

Identifies and resolves problems in a timely fashion. Continuously analyzing non recoverable expenses to identify ways to reduce losses in all areas where applicable.

Conduct quarterly attorney round tables to obtain feedback on invoice management process. Assess current state of process and make change where applicable.

Work closely with Director of Expense Management to reconcile and report out on Non Recoverable expenses monthly.

Conduct in-depth review of vendor A/R reports. Identify internal and external areas of opportunity. Complete review and payment, if applicable, within allotted timeframe.

Law Firm SPOC for all expense related issues.

Comply with all company policies and procedures.

Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Work to address all regulatory changes internally and with external partners.

Keep Director informed of all trends and problems, including but not limited to, avoidable losses and compliance problems that will create an "out of compliance" condition or expose Freedom to any risk of exposure or liability.

Establish and foster a work culture at all levels within the operation, which is positive, collaborative, respectful, and capable of driving long term operational sustainability.

Work with management to develop and implement new or revised processes and guidelines.

Review of current reports and assistance with identification of new reports, including ensuring department SLAs are met.

Management responsibilities, including hiring and training employees, directing work, monitoring and completing performance evaluations, employee recognition and discipline, addressing complaints and resolving problems.

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Able to work collaboratively with others.

Articulate and effective communicator able to prepare and deliver detailed oral and written presentations to senior management.

Able to complete assignments independently and meet reporting targets.

Strong knowledge of GSE, FHA, VA & USDA expense reimbursement requirements

Education and/or Experience:

High School Diploma or equivalent and seven (7) years required

Bachelor’s Degree from a Four (4) year College or University and to eight (8) years of training experience or equivalent combination of education and experience preferred.

Must have at least two (2) to four (4) years of experience in residential mortgage servicing or financial services industry.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.