New York, NY, 10176, USA
4 days ago
Manager-Digital Product Management
**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. **About Network & Acquiring Solutions** As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our lines of business and enterprise strategies more closely, and deliver on our customers’ evolving payment needs. **How will you make an impact in this role?** Product Managers within the Enterprise Payments Product team play a critical role in leading the vision, strategy, and development of American Express’s emerging payment solutions. The ideal candidate is a critical thinker and a problem solver who can balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers. This exciting role will offer a talented product management leader the opportunity to support the development of product strategy and roadmaps, contributing to the delivery of an industry leading payment service for American Express. The team member will assist with initiatives across lines of business and key partners to help transform how payment products are built and delivered at American Express. Key responsibilities include: + Drive the product vision, strategy, and value proposition for Enterprise Payments products. + Own and prioritize a strategic roadmap with inputs from internal and external customers. + Conduct market and user research, identify market trends, perform quantitative and qualitative analyses, and evaluate the competitive landscape to identify opportunities to further enhance the product value proposition and refine the product roadmap. + Collect and synthesize product data to drive actionable insights and steer the product strategy. + Assess commercial viability – and maximize revenue window on new product solutions and offerings. Promote product development prioritization accordingly. + Partner with Product Development teams to launch new capabilities as well as groom, prioritize, and execute on the product roadmap in an agile environment. + Collaborate with key internal and external stakeholders (e.g., business units, product development, engineering, data, analytics, other product management teams, etc.) to deliver results as a cross-functional team. + Develop Go-to-Market strategies that enable capabilities to be adopted and scaled. **Qualifications** + Relevant experience at a Fintech, Payments processor/network, Corporate/Commercial Bank, or elsewhere in a payments role + Experience in Product Management and/or Management Consulting roles with a focus on digital payments and the associated user journeys, services, and data surrounding them. + Passion for payments and innovation: Passion for emerging payments, fintechs, and evolving payments landscape (e.g. open banking, real time payments, etc.). Knowledge of payments industry and disruptive technologies, ideally an expertise in digital payments. + Comfort with ambiguity – ability to draw from market & user research / competitive analysis to syndicate a view of required solution characteristics, and features and or to define segments within which existing products should be deployed. + Strategic Thinking: A strong understanding of the strategic drivers for a competitive value proposition, and effective market deployment + Collaborative team player: Ability to collaborate with internal stakeholders and effectively operate in ambiguity, white space, and quickly evolving priorities. + Leadership experience: Experience leading cross-functional teams to manage large scale product launches, including test and learn pilots. + Intellectual curiosity: High-intellectual curiosity, creative and critical thinker with experience in complex problem solving and strategic thought leadership. + Entrepreneurial spirit: Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results. + Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change. + Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Ability to indirectly influence a wide range of diverse stakeholders and mobilize and lead cross-functional teams. **Why American Express?** We provide opportunities to develop your leadership and grow your career. We're also proud of our inclusive culture centered around learning and collaboration, which enables our colleagues to develop and thrive. Because the best way to back our customers is to back our people. **Qualifications** Salary Range: $90,000.00 to $165,000.00 annually bonus benefits Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Product **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25002493
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