**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **Manager/Director of Technical Services:** Our Sidney, OH location is searching for an Engineering Manager or Director ( _title to be determined based on candidate experience level_ ) to lead the Technical Services Team supporting the Refrigeration Sales and the HVACR aftermarket organizations. You will work closely with our customers to provide proactive technical support for the application of our Refrigeration products and solutions. The Refrigeration Application and Service Engineers will report to and take direction from this leader to maintain and enhance our value proposition by providing world class technical services. **Job Description** **As a Manager/Director of Technical Services, you will:** + Establish a vision and execution plan to achieve the objectives we desire around providing proactive, efficient, and responsive technical support to our customers. + Help lead solutions selling and discovery efforts with a broad set of customers to find new innovative ways to solve our customers problems with new & future solutions. + Lead efforts within the HVACR Americas organization to enhance our Refrigeration systems expertise and talent development around the various Refrigeration system designs and processes. + Identify and utilize various software systems and tools to equip the tech service team with the tools needed to support internal and external customers. + Work closely with Sales, Marketing, Product Engineering and other functions to establish product requirements, specifications and features that deliver differentiation and best applied value. + Work closely with our Engineering, Technical Services & Quality organizations and laboratories to utilize various equipment and testing facilities to troubleshoot, validate and assess existing products and future technologies. + Work with customers to deliver new and existing services to support the application of our existing and future products. + Be the decision maker for warranty and sales concessions and provide guidance related to the management of quality events for commercial decisions. + Develop and maintain technical support documents, including AE Bulletins, field service bulletins and the Approved Refrigerants and Oils documentation for all Copeland Refrigeration products. **REQUIRED EDUCATION, EXPERIENCE & SKILLS:** + Bachelor's degree in technical discipline, such as Mechanical or Electrical Engineering or similar applicable technical degree + Ten (10+) years of relevant experience in technical leadership or customer facing roles + Strong experience in R&D, product engineering, or engineering services environment + A proven change leader, capable of framing the vision for the future and leading the action plan necessary to achieve such a vision + Must be able to travel to customer and other Copeland locations as needed + Attention to detail, excellent problem solving and troubleshooting skills + Desire and passion for identifying new opportunities for improvement and problems that need to be solved + Legal authorization to work in the United States, unrestricted for an unlimited period of time. - Sponsorship will not be provided for this role. **PREFERRED EDUCATION, EXPERIENCE & SKILLS** : + Bachelor’s degree in mechanical engineering (BSME) + Ten (10+) years of Heating Ventilation Air Conditioning and Refrigeration (HVACR) experience. + Business experience managing an organization, Profit & Loss objectives, Sales objectives is a plus. + Strong experience with Thermodynamics, Vapor Compression Cycle and Heat Transfer knowledge applied to AC/HP systems + Hands-on experience with Commercial Refrigeration equipment including CO2 compression systems and controls. + Strong computer skills + Excellent customer communications skills with experience working directly with HVACR OEMs on new product design, development or troubleshooting **Flexible Work Schedule – Hybrid Work Option and Core Hours** This role has the flexibility of a hybrid work from home option up to three days a week and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00 AM - 3:00 PM. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers. **Why Work in the Greater Miami Valley Area** Our facility is located in Sidney, OH (https://experiencesidney.com/) , conveniently located within driving distance to several larger cities, such as Dayton (https://www.daytonlocal.com/events.asp) , Troy (http://www.troyohio.gov/) , and Columbus (https://www.experiencecolumbus.com/events/) . The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work. **About Our Location** Our newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for our HVACR Americas business unit. Through our many years of compressor expertise, our products help bring comfort and convenience to refrigeration, commercial, industrial, and residential spaces. **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  **Work Authorization** Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.