PACE Center Manager

Location: Hialeah

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

·       In collaboration with department leadership, reviews and revises department policies/procedures as necessary. Ensures the appropriate distribution and education of department policies/procedures.

·       Ensures the management of data collection, aggregation and dissemination across the continuum, specific to clinical, financial and operational performance for designated area of responsibility. This includes, but may not be limited to, concurrent and retrospective chart audits as necessary.

·       Maintains and monitors daily reports to ensure appropriate staffing levels based on unit of service standards.

·       Oversee the daily coordination and the implementation of the Eldercare PACE Model of Care.

·       Direct, supervise, hire, fire and evaluate the performance of the Activity-Recreational Coordinator, Clinic Manager, Social Worker, Registered Dietician, Receptionists and Transportation.

·       In conjunction with the Director and the Quality Improvement Manager, maintains the stability and reputation of Eldercare by ensuring that all activities and operations are performed in compliance with local, state, and federal contracts, regulations, laws, accreditation, protocol, licensing and certification requirements governing  operations.

·       Assist in program development and implementation of Eldercare's strategic plan, including short and long-term goals and budgets.

·       Participant in all interdisciplinary team meetings and serves as facilitator.

·       Oversee and direct the coordination of home health, rehabilitative, long-term care and medical/specialty services according to participant care plans.

·       Assist Director in development and implementation of Eldercare's operational policies, procedures, protocols and regulations for direct participant care and support services.

·       Assists Director with evaluation of Eldercare's performance against national results and established service standards, budget and other financial criteria.

·       Established and maintain positive working relationships with health and social service providers.

·       Promotes effective communication and collaboration between the Business Office and members of the healthcare team (physicians, nurses, support services, enrollment and other community agencies and resources).

·       Participates in Leaderhsip meeting to reivew risk scoring, pharmacy benefit managers Part D reviews, QI directives, Key Performance Indicator reviews  and other key metrics of Eldercare at least monthly; addresses concerns with the Director from staff.  Assists in improving these reviews and updating this process as needed.    

·       Identifies and develops action plans to improve Eldercare operations as related to the financial operations of PACE in collaboration with the director, interdisciplinary team, enrollment and MSMC departments. 

·       Identifies opportunities and strategies to improve department processes to meet the evolving needs of the participants served, Eldercare  and the community. Monitors and reports department quality, service and cost outcomes.

·       Supports the director in implementing objectives and recommending improvement that support the vision and mission of the organization. Demonstrates awareness and support of department objectives during interactions with staff and customers.

·       In coordination with and in support of the director, plans and conducts meetings, encourages open communication and verbalization of opinions in an attempt to identify and resolve problems within the department.

·       Participates in hiring, reviews, discipline, and grievance handling to ensure optimal individual and team performance.

·       Participates in staff development activities, interacting as needed with the director, customers, and others to continuously improve competency and effectiveness of the department.

·       Identifies and addresses skills or behaviors requiring improvement, both at an individual level and at a department level.

·       Provides coaching as needed to optimize performance and ensures optimal customer service.

·       Engages in self-development in professional, and managerial areas; successfully completes leadership development curriculum.

·       Adheres to standards, policies and procedures at Eldercare, the hospital and Departmental level.

·       Promotes a service orientation in the performance of position duties and responsibilities and in interactions with participants, staff and visitors

Qualifications:

·       If RN, LCSW, PT, OT,  ST or RD Florida License preferred.  BLS or CPR and First Aid required. (May receive First Aid in first 90 days of hire).

·       College degree in a field such as rehabilitative therapy, nursing, social work, recreational therapy, nutrition and dietetics or healthcare/business  administration or equivalent work experience required.

·       Supervisory and administrative experience is required. Two years’ leadership experience in a health care setting preferably in managed or geriatric care. Prior experience in interdisciplinary team setting preferred. A minimum of one year's experience working with the frail or elderly population is required.

 

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

·       Health benefits

·       Life insurance

·       Long-term disability coverage

·       Healthcare spending accounts

·       Retirement plan

·       Paid time off

·       Pet Insurance

·       Tuition reimbursement

·       Employee assistance program

·       Wellness program

·       On-site housing for select positions and more!

 

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