Hours: M-F Day

Full Time: 40 hours/week

General Summary

Supervises the planning and development of Project One training, utilizing best practices and appropriate staffing and management of a project training team. Responsible for communicating training policies and procedures and for overall coordination of training activities and trainers. Using proven methodologies, communication and problem-solving skills, guides and assists the project training teams on issues related to the design, development and deployment of mission-critical information systems education.

Duties and Responsibilities

Assesses organizational, departmental and program needs to ensure that curriculum delivery and staffing for applications training meets project and organizational requirements and system goals.Assesses and manages scope and risks related to development and execution of training programs.Manages and provides oversight for direction of principal trainers, and training team tasks.Coordinates training curriculum changes as necessary to support enhancements and upgrades to existing applications. Assists in preparing training materials and requirements for application upgrades/enhancements.Collaborates with principal trainers, project managers, project leadership, applications coordinators/leads, vendors and subject matter experts in design, scheduling and execution of application training.Works with organization managers to ensure appropriate backfilling of roles during staff training, as well as planning for staffing budgets.Provides coordination and planning for overall training schedules, including ensuring appropriate class times, staffing and training rooms/equipment. Works with project director to identify super users.Develops training environment strategy and oversees necessary processes are established for training environment preparation, as well as establishment of practice/playground environments.Manages and provides direction for training team in support of project objectives and teamwork. Manages schedules and priorities to ensure work is properly resourced.Responsible for communication with department management and steering committees to generate excitement about classes and inform about training schedule and requirements for each role, as well as training program progress, issues/risks and need for any changes.Ensures processes are established for properly certifying users for access to the production environments, including coordination of training enrollment, maintaining training records and documentation of attendance.Responsible for ensuring proper levels of training are established and communicated for all users.Continuously updates personal training, performance improvement and managerial skills and knowledge.Ensures all work and training materials meet appropriate department/service line/project standards. Establishes standard templates for lesson plans, manuals, tip sheets, and other materials used by trainees.

Qualifications

Minimum Education:

Bachelors Degree Required

Work Experience:

5 years Organizational/Adult Learning with Healthcare focus or related administrative expertise. RequiredExperience with Epic ARCR ApplicationsPrevious supervisory/management experience a plus

Knowledge, Skills, and Abilities:

High level functional/general management competencies.Decision making.Excellent organizational and interpersonal relationship skills.Strong customer-service orientation.Budget management (capital, operating and resource allocation).Strong background in adult learning theory, pedagogy, and Instructional Systems design (ISD).Proficient in desktop applications.Experience using multi-media tools for development and delivery of e-learning preferred.Project management skills preferred.Excellent interpersonal, written and verbal communication skills required.Able to effectively communicate with end-users, staff and senior management.

Benefits Offered:

Comprehensive health benefits

Flexible spending and health savings accounts

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

Financial education and support, including DailyPay

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.