Manager ERP Applications     

Job Code: 29126    

 

Position Summary

The ERP Applications Manager provides day-to-day management of applications teams that support designated ERP applications, modules, and third-party applications. Responsible for the overall integrity of application build and infrastructure, the success of new ERP and integrated third-party application introductions and is a key participant in Kootenai Health’s operational governance. Oversees application lifecycle management, including selection, development and/or maintenance support, integration, and upgrades. Responsible for leading, mentoring and maintaining the technical competency of staff. Manages a departmental budget and managing expenditures within that budget. 

 

Responsibilities

•    Provides leadership and day-to-day management of an applications team that is responsible for a designated ERP application portfolio including third-party applications that support clinical and business/back-office operations

•    Provides direction, feedback and coaching, as well as formal feedback to staff during routine one-on-one meetings and the annual performance management cycle

•    Mentors and develops other team members through coaching and influence rather than through direct supervision

•    Responsible for staffing the assigned application team

•    Builds annual goals for staff members, monitors performance against those goals, including action plans from the annual employee engagement survey

•    Along with the Contract Management and Procurement teams, manages the performance of a designated group of vendors, including monitoring identified service levels and achievement of contract deliverables

•    Maintains relationships with key business partners and other senior leaders, as well as key contacts in the health care IT industry in order to leverage best practices, and to evaluate and manage emerging technologies

•    Responsible for working with key stakeholders including executives, senior leaders, and a variety of customers to identify, oversee, and deliver technical solutions and clinical and business/back-office outcomes

•    Performs in-depth analysis of current and future workflows, data collection, report details and other technical issues associated with the ERP application portfolio and designated third-party applications

•    Collects requirements regarding potential system enhancements or new system implementation 

•    Manages customer expectations regarding the success of IT strategies and projects; ensures measurable outcomes are defined and reported for each strategy or project

•    Investigates standardization and process improvement opportunities while making build decisions

•    Monitors and manages work assignments for an identified group of analysts; organizes and prioritizes tasks, tickets and deliverables

•    Troubleshoots, identifies root cause, and documents problems of high complexity for assigned applications and systems

•    Leads Incident Management and Problem Management efforts

•    Leads communication efforts related to education efforts for deployments, upgrades, optimizations and other system changes

•    Responsible for analyzing workflows and understanding policies, procedures and constraints in core clinical or business area(s) of responsibility

•    Partners with quality, operational, and business leaders on system design and optimization to meet quality, safety, financial and efficiency needs

•    Relies on experience and judgment to plan and accomplish goals

•    Performs other related duties as assigned 

•    Familiar with standard concepts, practices, and procedures within the field 

•    Regular and predictable attendance is an essential job function

•    Competent to meet age specific needs of the unit assigned

 

Requirements and Minimum Qualifications

•    Bachelor's Degree in Computer Science, Business Management, Information Services, Nursing or Healthcare Administration, or an equivalent combination of education, skills and relevant experience is required

•    Master’s Degree in Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IT or healthcare field is preferred

•    Minimum 5 years’ Information Services leadership experience, and 7 years total relevant experience, or an equivalent combination of relevant experience required

•    Experience with assigned applications and domains preferred

•    Practical experience with ERP systems including configuration, implementation, support and optimization

•    Solid practical experience to design and implement systems within the framework of technical boundaries

•    Established track record in management, particularly involving successful, collaborative work with physicians and clinic leadership

•    Advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the development and deployment of application software necessary to run the healthcare systems business, clinical or financial systems

 

Working Conditions

•    Must be able to lift and move up to 10 lbs

•    Must be able to reach arms above or below shoulder height

•    Must be able to maintain a sitting position

•    Typical equipment used in an office job

•    Repetitive movements

 

As your next employer, we are excited to offer you:  

 
 

Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.   

     
 

Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it  

     
 

Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.   

     
 

Competitive salaries with night, weekend, and PRN shift differentials  

     
 

An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching   

     
 

Employees receive discounts at The Wellness Bar, PEAK Fitness, and more  

     
 

Robust and interactive employee referral program  

     
 

And much more  

     

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!   

 

Apply today! Please contact the HR Front Desk at 208-625-4620 or email careers@kh.org  with any questions.   

 

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.