COMPANY PROFILE:
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
PROPERTY PROFILE:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.
Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
This position is responsible for assisting in the management of restaurant outlet staff, according to established standards. This includes achieving maximum customer service and satisfaction, while achieving financial goals.
Essential duties include, but are not limited to:
Communicates with management and support staff on daily needs, requirements and expectations. May assist in scheduling, planning, timing and supervision of details for the restaurant outlet, as well as coordinating dining room functions and monitoring costs.Ensures accurate record keeping, prepares reviews, and analyzes reports.Handles guest issues and promotes positive public/employee relations at all times.Maintains a clean, safe, hazard-free work environment within area of responsibility.Other duties as assigned. Qualifications Associate/Bachelor's degree preferred with two (2) to four (4) years of restaurant supervisory experience required or a combination of education and/or work experience.Beverage supervisory experience preferred.Casino experience is preferred.Able to work a varied work schedule to include nights, weekends, and holidays.Must be computer literate.Knowledge of Excel, Power Point and Word required.Ability to read and understand all Seminole Tribe of Florida policies and procedures.Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.Must be able to complete standard Seminole Tribe of Florida forms and reports.Must be able to interface effectively with other management staff to deliver a positive guest service experience.Must be able to demonstrate and deliver a high level of service to our internal and external guests.Must be able to analyze Food and Beverage data.Have excellent written and verbal communication skills.Be flexible and adaptable to change.Be team-oriented and enjoy working with and assisting people.Able to exercise judgment on an independent basis.Be articulate and possess a professional appearance and demeanor.Possess punctuality and meet deadlines.Work Environment:
Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
Credit CheckCriminal Background CheckDrug ScreenDisclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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