Job Title

Manager - Floor

Job Description Summary

Job Description

Manage all GRE’s.Listening to customer concerns.Resolving issues and retailer complaints promptly.Escalating complex or unresolved complaints to the relevant departments.Following up with customers to collect feedback and ensure they have no additional issues.Documenting customer feedback for future reference.Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring.Improving customer service experience through google reviews, pulse ticketing systems and self-service portals and online communities.Maintaining strong working relationships with all retails and fit out vendors.Managing inventory documentation and records to improve inventory control.Ensure floor upkeeping and coordinate if any escalation from the retails to complete with TAT.Have better control on retails movement / shift In/ out procedures.

INCO: “Cushman & Wakefield”