Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity We are seeking an experienced and strategic Product Implementation Manager to lead our innovative eCommerce Product Implementation team. In this role, you'll guide a small team, including one dedicated analyst, to drive impactful results and optimize performance. You will oversee the end-to-end implementation, merchandising, and website configuration that enhance our eCommerce sites. You’ll play a pivotal role in shaping our product and service offerings, ensuring smooth and efficient delivery while driving continuous improvement. You will collaborate closely with key business stakeholders across product, marketing, and account management teams, taking ownership of high-level eCommerce deliverables. Your leadership will guide the development of innovative processes and drive strategic growth. If you are a proven people leader, passionate about creating seamless online shopping experiences, have a keen eye for detail, and thrive in a leadership role, we want you on our team. Ideal Candidate: You are a strategic thinker with a track record of leading and executing high-impact projects. You have a passion for innovation, a proactive approach to problem-solving, and the ability to excel in fast-paced environments. Leadership experience, coupled with a collaborative mindset, allows you to manage cross-functional teams and deliver exceptional results. You are passionate about eCommerce and delivering top-notch customer experiences. Responsibilities Lead the complete end-to-end implementation of our eCommerce platform, encompassing catalog management, product listings, landing pages, blog posts, promotions, white-label website integrations, and additional features. Manage products and website merchandising for major clients such as Visa, American Express, Mastercard, Albertsons, and Walmart. Oversee and manage the implementation request queue, ensuring timely and accurate project delivery. Lead the development and maintenance of impactful content pages. Ensure rigorous quality assurance reviews are conducted pre- and post-launch to uphold excellence. Manage the configuration and launch of White Label eCommerce websites. Lead troubleshooting efforts to diagnose, define, and resolve platform issues. Oversee the enrichment of a shared knowledge library of best practices for the platform. Ensure compliance with service level agreements (SLAs) and maintain high standards. Manage multiple eCommerce applications, driving continuous improvement and process efficiencies. Qualifications Experienced in curating landing pages, content pages, homepages, navigation, and user interfaces to deliver an exceptional shopping experience. Proven track record of enhancing site experience through effective site merchandising, seamless new product onboarding, and close collaboration with product and marketing teams to develop engaging onsite content. Experience leading day-to-day website upkeep, online merchandising, UX, and supporting (and executing) overarching eCommerce campaigns. Demonstrated expertise in managing the end-to-end product setup process while playing a key role in optimizing site experience by configuring and testing merchandising sorting rules, conducting regular site audits, and resolving bugs to ensure a seamless customer experience. Experienced in curating landing pages, content pages, homepages, navigation, and user interfaces to deliver an exceptional shopping experience. Be proactive, always looking for ways to improve the customer web journey and drive sales. Excellent verbal and written communication skills, capable of managing relationships with key stakeholders. Robust technical knowledge of eCommerce platforms, including Magento, HTML, and CSS. Demonstrated ability to manage and lead high-performing team in a fast-paced environment. Strong sense of ownership and responsibility, with a track record of delivering successful outcomes. Highly organized, with the ability to prioritize and manage multiple projects simultaneously. InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program Tier III #LI-SO1 #LI-Remote