Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. This position will play a critical role supporting shoppers in our stores.
Account Integrity Team works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through people and technology, we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation.


Key job responsibilities
· Direct supervisory responsibility of a team of 10+ Investigators
· Lead a core group of Investigators to maximize their team’s output and ability to meet operational targets within a very fast-paced/time-critical and demanding environment.
· Provide individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction.
· Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects as required.
· People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition.
· Monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets.