Manager I of Paratransit Eligibility Print (https://www.governmentjobs.com/careers/detroit/jobs/newprint/4862097) Apply  Manager I of Paratransit Eligibility Salary $81,560.00 - $122,340.00 Annually Location 100 Mack Avenue, MI Job Type Certified-Regular Civil Service Job Number 20243010932DDOTTF Department Dept of Transportation Division DDOT Vehicle Operation Opening Date 03/10/2025 Bargaining Unit 9175-Transportation NonUnion + Description + Benefits + Questions Description Job Summary: Under general supervision, the Manager I of Paratransit Eligibility is responsible for managing, organizing, and overseeing the determining and re-determining eligibility process and related activities. Responsible for managing staff, including training, assigning, and evaluating work, mentoring, counseling, and providing policy clarification. Examples of Duties Essential Duties and Responsibilities: • Manage, monitor, train and evaluate staff. Make appropriate recommendations with respect to commendations, promotions, hiring, disciplinary actions and terminations. • Oversee eligibility determinations and recertification's for transportation disadvantaged and Americans with Disability Act (ADA) transportation services. • Manage the development and analysis of service options and opportunities for individuals with disabilities and related populations. • Responsible for the development of agendas and presentations for internal and public meetings concerning transit services for persons with disabilities and related populations. • Assist with preparing and monitoring department budgets. • Manage investigations to resolve customer complaints and/or compliments and prepare necessary correspondence. • Assist with the development of goals, measurements, and performance standards for the delivery of efficient, economical, and quality service. • Ensure departmental compliance with state and federal regulation and compliance with department safety standards. • Oversee the maintenance of computerized customer service records control system relative to eligibility and related activities. • Interpret and explain departmental rules and regulations to customers. • Respond, directly or through others, and/or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week Minimum Qualifications Qualifications (required): · Bachelor's Degree in Safety, Transportation, Business Administration, or a related field of study. · Minimum of five (5) years of experience in transportation or public administration, public sector management or a closely related field that includes two (2) years of experience in a supervisory capacity. Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position. Licenses, Certifications, and Other Special Requirements: Valid State of Michigan Operator’s License required. Supplemental Information Knowledge, Skills, and Abilities: · Knowledge of federal, state, and local legislation and regulations pertaining to transit service delivery and operations. · Considerable knowledge of The Americans with Disabilities Act (ADA), as it relates to public transit. · Considerable knowledge of the principles and practices related to transit operations. · Knowledge of the special needs of the elderly and disability transit community. · Excellent presentation, oral and written communication skills. · Intermediate skill in developing process improvement strategies and initiatives. · Intermediate skill in the use of personal computers and common office software. · Skill in planning, managing, and coordinating the activities of others. · Ability to stay up to date on current industry knowledge and best practices relative to public transit operations. · Ability to assist in the preparation and monitoring of department budgets. · Ability to identify federal, state, and local statutory and regulatory requirements pertaining to transit service for persons with disabilities. Physical Demands: The employee generally remains in a stationary position for an extended period of time operating standard office equipment which may include computers, telephones, photocopiers, and fax machines. The employee is expected to move about to accomplish tasks such as opening file cabinets and moving files. Must be able to lift, push, pull, and carry up to (25) pounds. The employee may drive a company or personal vehicle to visit work sites and to assist at emergencies, service disruptions, and/or other events as needed. Work Environment: Work is performed primarily in an office environment. Some work requires travel to meetings, conferences, and other work sites with exposure to seasonal weather conditions. Must be able to work nights, weekends and holidays. EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH + Medical - Eligible for hospital, surgical, and prescription drug benefits. + Dental + Vision INSURANCE + Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. + Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF + Sick Leave + Vacation + Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave, RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: • Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service. • In the event of disability, other eligibility rules apply); - An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; • Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit. 01 What is your highest education level? + High School Diploma / G.E.D + Associates Degree + Bachelor's Degree in an unrelated field + Bachelor’s degree or higher in Safety, Transportation, Business Administration, or a related field 02 Do you currently hold a valid State of Michigan Operator’s License? + No, I do not have a operator's license. + Yes, but from another state. + Yes, I have a valid State of Michigan Operator’s License. 03 How many years of experience do you have in a supervisory capacity within transportation, public administration, or a related field? + No experience + Less than 2 years of experience. + 2-4 years of experience. + 5+ years of experience. 04 How many years of experience do you have in transportation or public administration, public sector management? + No experience but willing to learn. + 1-2 years of experience. + 3-4 years of experience. + 5+ years of experience. 05 Please describe your knowledge and experience with The Americans with Disabilities Act (ADA) as it relates to public transit. How have you ensured compliance with ADA regulations in your past work? 06 Please explain your experience managing staff, including training, assigning work, evaluating performance, and handling disciplinary actions. How have you applied these responsibilities in your previous roles? 07 Please explain your educational background, including whether you have a Bachelor's or Master's degree in Safety, Transportation, Business Administration, or a related field. If not, describe any equivalent education or experience that qualifies you for this role. Required Question Employer City of Detroit Address Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Website http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job Apply Please verify your email address Verify Email