**JOB SUMMARY** The Clinic Operations Manager II coordinates all activities in physician offices, clinics or other areas that help patients to ensure high quality, patient-centered care and compliance with established policies, procedures and standards. **WORK MODEL** + 100% onsite working with providers and direct reports. + Monday through Friday, Daytime hours + This is not an entry level manager position. + Manager II requires previous leadership experience over 5 direct reports or more. **ESSENTIAL FUNCTIONS OF THE ROLE** + Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations. + Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner. + Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets. + Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees. + Approves and contributes to in-service education programs for assigned people. + Coordinates accounts receivable management to ensure maximum reimbursement. + Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care. + Provides information to physicians, community groups and referral agencies about programs provided by practices. + Investigates, resolves and documents resolution of patient complaints. **KEY SUCCESS FACTORS** + Demonstrated leadership, communication and problem-solving skills. + Demonstrated effectiveness in team development strategies. + Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills. + Able to travel as required. **BENEFITS** Our competitive benefits package includes the following + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO Days, by tenure, assigned at the beginning of each calendar year + Annual incentive bonus eligibility if metrics are met + 5% of annual salary Note: Benefits may vary based on position type and/or level **MQUALIFICATIONS** + EDUCATION - Associate's or 2 years of work experience above the minimum qualification + EXPERIENCE - 4 Years of Experience + Preferably in a healthcare setting + Leading a team of direct reports of 5 or more + EPIC knowledge As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.