We Play to Win!
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!
What We Offer:
We are searching for a Manager of Insurance Claims to Manage validation of claims and may assist with the more complicated issues, process improvement, call handling statistics, communication with management and vendors, software changes, process/efficiency changes and training.
What you will doPerforms validation of claims submitted to the insurance carriers in the Managed Mitigation Program (MMP) including: validation of equipment sizing and correct invoicing of line items, correctly noted equipment placement, water flow, and psychometric review of data to show grain depression in the record of drying conditions, etc.Manages the day to day activities of the Managed Mitigation Program and serves as the escalation point and subject matter expert.Assists team in meeting set objectives and goals, while maintaining budget requirements.Travels as needed to build and maintain key insurance relationships to ensure compliance to current claims review program and the development of ideas of how to continually improve and expand the relationship with the customer.Manages multiple complex projects/business process improvement initiatives simultaneously.Compiles and analyzes call handling statistics and maintains all franchise lead dispute process completion and statistics.Provides support and communication to Disaster Restoration team, Regional management team and approximately 650 participating QRV franchises.Communicates with vendor to provide job knowledge and productivity consistency.Coordinates with IT on software changes and additions.Develops communication and training material related to 800RESPOND/866RECOVER.Recommends efficiency improvements for the Claims Capture Unit.Presents claims-related overview and training to the QRV academy.What you will bringBachelor degree and/or 4 years of relevant experience in management, operations, or call center experienceAbility to autonomously work on multiple, complex and highly important business projectsAbility to apply and explain psychometric theoryAbility to manage and direct work flow and continually improve processesAbility to manage peopleAbility to read and interpret contracts and insurance program guidelinesAbility to travel up to 25% of the timePositive interaction with internal customers and external customersGood communication skills, both verbal and writtenKnowledge of Microsoft Products
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.6B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, ServiceMaster BioClean®.
While each brand maintains a distinct identity, we share a commitment to our stakeholders that we live our purpose to Be There When You Need Us™. Whether helping a family to recover their most precious items and return to their homes following a fire, enabling a business to provide a clean, welcoming work environment to their employees, or moving a young couple to their first home, our Core guides our actions:
• Do what’s right. We show leadership and courage by demonstrating integrity and doing what’s right for our teams, partners and customers.
• Take care of each other. We put others first and create a safe environment for people to be successful and supported.
• Think like an owner. We are passionate about our work, empowered to make decisions and accountable to each other to achieve results.
• Bring out the best in others. We include all voices, seek out different points of view and invite healthy conflict to find the best ways to reach our goals.
• Act with agility. We stay nimble, continuously listen and learn, and take smart risks to innovate and deliver long term success.
• Play to win. We come prepared, stay on offense and stretch ourselves to deliver our commitments to all stakeholders.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $94 billion in annual system revenues from 107,500 locations in 50 states and 118 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.