MANAGER INTERNAL CONTROL TESTING WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. The ORM Remediation team is responsible for providing governance and oversight to enhance the control environment to ensure successful remediation of operational risk exposures and regulatory issues. This includes providing practical guidance, functional expertise, strategic direction, and execution rigor to significant operational risk remediation activities.Under the direction of the Head of ORM Remediation, the ORM Remediation VP/Director is responsible for managing multiple, complex external regulatory issue oversight activities that occur throughout the Issue Management Lifecycle, including action plan development, design, implementation, testing, and sustainability concurrent with Issue owner completion of corrective actions and milestones. The ORM Remediation Director manages a team of colleagues responsible for evaluating the quality, sufficiency, and completeness of management's risk remediation and control management activities in compliance with the Issue Management Policy and Standard and the Internal Controls Management (ICM) Policy and Standard, including the communication of outcomes of objective assessment through escalation and reporting to Senior Management as necessary. What you will do Develop and oversee the execution of ORM Remediation activities, ensuring monitoring and review and challenge work is high quality, completed timely, and executed in accordance with Issue Management governance documents and procedures Schedule and assign review and challenge work to team members to ensure adequate utilization of resources Provide supervision over ORM remediation projects from pre-planning to reporting, ensuring interim milestones and timelines are achieved Direct review and challenge of critical remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing challenge throughout the Issue Management Lifecycle, which may include issue data details; root cause analysis; action plan; material issue changes; management’s completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability. Ensure corrective action plans clearly articulate risk reduction and demonstrates an enhanced control environment with evidence of design and operating effectiveness and sustainability (where applicable) Interact and partner with senior and executive management to understand remediation plans, timelines, etc. and challenge as necessary Provide input to support CNB’s interactions with regulators on matters relating to assigned coverage areas Develop and implement continuous improvements in process, procedure, and reporting to proactively address regulatory expectations and to align with industry practices Provide clear and transparent updates on remediation progress to senior leaders and relevant GRC forums/tollgate meetings Proactively identify key risks and emerging areas of concerns to be addressed by senior leadership Contribute to the development of reporting, including regulator updates, management committee, and the Board Conduct research, analyze, and interpret data and information to support strategies and initiatives Build and sustain effective relationships, alliances and strategic partnerships across the 3 lines of defense and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success. Lead and execute targeted consultative and advisory engagements on effective control management practices Participate in the delivery of roles-based training and development activities to support continuous improvements to the 2LOD review and challenge process for remediation activities and to elevate risk and control management activities across CNB Manage a team of professionals to ensure full engagement and high level of performance in meeting business objectives. Cultivate and grow risk talent within the organization through coaching, mentoring, and training. Recruit, hire, and develop team members, ensuring skills are current and knowledge gaps are addressed Participate in the evolution of issue management activities and assume modified responsibilities as the journey unfolds Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Demonstrate understanding of operational risk, control testing methodologies, and related regulatory and compliance standards Contribute to ad-hoc assignments/special projects Must-Have* Bachelor's Degree or equivalent Minimum 10 years of experience in financial services industry, with at least seven years in an operational risk management, internal audit, or compliance role Minimum 5 years of control assessment and validation experience Minimum 5 years of supervisory or management experience Minimum 3 years of leading or supporting cross-functional projects Skills and Knowledge Bachelor’s degree or higher and other professional qualifications such as a CPA, CA, etc. Master's Degree Master’s degree and / or certification preferred Knowledge of OCC rules and regulations Strong knowledge of issue management practices with proven experience in issue management design and/or execution Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong business knowledge of financial services Strong understanding of Risk Management/Operational Risk Management Ability to work effectively in a cross-functional organization Ability to balance strategic priorities with tactical actions Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services Strong interpersonal and influencing skills and ability to interact with colleagues at all levels in a peer-like way to achieve goals without direct control over resources Strong analytical and complex problem-solving skills Ability to handle complexity and ambiguity Proven track record building strong relationships across multiple business functions Ability to deal effectively with conflict Ability to work under pressure Ability to multi-task and demonstrate flexibility to change plans at short notice Ability to communicate effectively in both oral and written forms, with all levels of staff and management Ability to work in a matrix environment Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.