Position: Manager IT/ Senior System Administrator Specialist

Location: NYC

About LRN

Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role

This role will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operations across systems, and supporting end-users globally. The ideal candidate will have hands-on experience in system administration and expertise in managing modern IT tools and platforms.

Your responsibilities will include:

Administer and support the company’s Microsoft 365 ecosystem, including Office 365, Exchange Online, SharePoint Online, and Teams. Manage user accounts, licenses, and access permissions to ensure security compliance and operational efficiency. Monitor system performance, prepare regular reports on usage and security, and provide recommendations for improvements. Implement and maintain security policies and procedures, including data governance and compliance with regulatory requirements. Provide end-user support and training to ensure efficient use of Microsoft 365 applications. Stay updated with new Microsoft 365 features and capabilities, recommending upgrades and changes to enhance productivity and collaboration. Troubleshoot and resolve issues related to Microsoft 365 services, working closely with Microsoft support as necessary. Fulfill technology support requests from staff, responding promptly to help desk tickets. Configure and deploy Mac and PC devices, and troubleshoot hardware issues. Manage cloud accounts and software licenses across various platforms. Test and deploy new software solutions to enhance organizational efficiency. Carry out basic networking requests and maintain network stability. Engage in ongoing training and educational activities to stay current with industry practices. Perform any other duties or tasks as assigned or required.