Company :Highmark Inc.Job Description : 

JOB SUMMARY

This role provides strategic leadership and project direction for initiatives to drive development of  knowledge capabilities, oversees knowledge management and training functions for operational alignment across multiple domains experiencing transformational change, and performs management responsibilities to include, but are not limited to, hiring and performance management decisions, coaching and development, engagement and recognition, demand and capacity, time management, organizational design, and staff productivity.  This role oversees business communications supporting adoption of process changes and develops and deploys subsequent performance management through metric driven survey's that inform and influence positive improvements to capabilities to optimize NPS scores. The role oversees the design, development and implementation of various consultative processes and procedures that enhance operational outcomes and effectiveness and is responsible for driving increased engagement and adoption of SOPs, job aids, scripts, and results (adherence, compliance, understanding) for operational business areas. This role oversees and directs other related projects and duties as assigned.

ESSENTIAL RESPONSIBILITIES

Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Provide strategic leadership and project direction for initiatives to drive development of knowledge capabilities and oversees knowledge management and training functions for operational alignment across multiple domains experiencing transformational change.Oversees business communications supporting adoption of process changes and develops and deploys subsequent performance management through metric driven survey's that inform and influence positive improvements to capabilities to optimize NPS scores.Oversees the design, development and implementation of various consultative processes and procedures that enhance operational outcomes and effectiveness and is responsible for driving increased engagement and adoption of SOPs, job aids, scripts, and results (adherence, compliance, understanding) for operational business areas.Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree in Business, Arts or related field

Substitutions

6 years of relevant experience with knowledge management in lieu of a Bachelor’s Degree

Preferred

None

EXPERIENCE

Required

5 years with Content Management and/or Knowledge Management3 years in a leadership or management role or managing/leading teams

Preferred

Experience training teams on new capabilities and processes.Experience with Change Management and developing communicationsExperience designing and building out knowledge repository

LICENSES or CERTIFICATIONS

Required

None

Preferred (any of the following)

Certified TrainerCertified Content ManagementLean Six Sigma

SKILLS

Demonstrated leadership abilityGeneral ManagementBudget Management and Cost ControlKnowledge management documentation and deliveryTraining design and facilitationProcess Improvement

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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