At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Bon Secours** **About Us** As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. **Outreach Lab Manager – St. Francis Downtown** **Job Summary:** The Outreach Lab Manager provides leadership and management of the Laboratory Outreach Program, and all Laboratory Ambulatory Services to include planning, organizing, and directing Laboratory operations and staff. The Outreach Lab Manager provides customer service expertise to improve volume, customer satisfaction and ensures policies and procedures are feasible by making compliance a key priority. **Essential Functions:** + Hires and assist with onboarding top talent to create a work environment of diversity, professional growth, and continuous development + Evaluates the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately, and proficiently + Ensures that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly + Participates in committees, task forces, and improvement teams as defined + Ensures all changes within the laboratory are sufficiently validated before implementation + Other duties as assigned **Education:** + Bachelor’s Degree in Business, Marketing, Health Administration, or related science field (required) **Experience:** + 1 year of hospital, service line, or reference lab experience (required) + 5 years of progressive laboratory and/or healthcare experience (preferred, not required) + Prior experience with marketing, communication, and/or customer support (preferred, not required) **Skills & Abilities:** + Demonstrates leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, and decision making + Possesses extensive knowledge of clinical practice or function and a thorough understanding of the organization and work environment Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com