With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Outreach Lab Manager – St. Francis Downtown

Job Summary:

The Outreach Lab Manager provides leadership and management of the Laboratory Outreach Program, and all Laboratory Ambulatory Services to include planning, organizing, and directing Laboratory operations and staff. The Outreach Lab Manager provides customer service expertise to improve volume, customer satisfaction and ensures policies and procedures are feasible by making compliance a key priority.

Essential Functions: 

Hires and assist with onboarding top talent to create a work environment of diversity, professional growth, and continuous development Evaluates the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately, and proficientlyEnsures that patient test results are not reported until all corrective actions have been taken and the test system is functioning properlyParticipates in committees, task forces, and improvement teams as definedEnsures all changes within the laboratory are sufficiently validated before implementation Other duties as assigned

Education:

Bachelor’s Degree in Business, Marketing, Health Administration, or related science field (required) 

Experience:

1 year of hospital, service line, or reference lab experience (required) 5 years of progressive laboratory and/or healthcare experience (preferred, not required)Prior experience with marketing, communication, and/or customer support (preferred, not required)

Skills & Abilities:

Demonstrates leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, and decision makingPossesses extensive knowledge of clinical practice or function and a thorough understanding of the organization and work environment

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com