**Company** Alaska Airlines **The Team** Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. **Role Summary** This role is responsible for managing the Learning Management System (LMS) and technical publishing processes for the Airport Operations and Customer Service (AOCS) division at Alaska Airlines (AS) and providing support to Horizon Air (QX). As a people leader, the Manager LMS and Technical Publications leads a team of LMS administrators and technical publications specialists and is responsible for the overall strategy and execution of the AOCS LMS and technical publication process and quality to ensure operational, compliance, and regulatory needs are met. **Key Duties** + Lead a team of LMS administrators and technical publication specialists and establish priorities for quality standards, management, and execution of technical publishing and LMS system processes. + Make decisions related to system configuration, structure, reporting, user support, publication, security, and documentation for AOCS training systems, customer service manuals, and policy distribution. + Interface with external regulatory agencies on documentation and reporting requirements and manage process for effective information flow. + Assess, develop, and maintain business/operational reporting needs and ensure system effectively meets operational needs. + Partner with Policy & Procedures and Training departments on training certification needs and develop LMS system strategy accordingly. + Provide input on strategy to Policy & Procedures, Training Development, and Training Delivery departments to drive the achievement of division training goals. + Execute strategy from research on appropriate system methodologies, tools, and technology for world class training processes and products. + Through collaboration, influence across the company to implement and improve efficiency, standards, and compliance. + Delegate tasks to team of specialists. + Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management. + Shape culture of team and beyond through action, presence, and reinforcement of behaviors. + Foster a culture of engagement, holds self and others accountable through trust and authentic relationships. + Drive effective diversity, equity, and inclusion practices to build a culture of belonging while actively supporting and executing the company’s DEI initiatives, goals, and commitments. + Responsible for monitoring and reporting the budget for the department. **Job-Specific Experience, Education & Skills** **Required** + A minimum of 5 years of experience in desktop publishing, integrated learning management systems, or related area. + A minimum of 2 years of leadership experience. + Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree. + Ability to present complicated material in a concise and effective way. + Initiative-taking with demonstrated problem-solving skills. + Proven ability to lead and deliver projects on time and within budget. + Detail oriented and highly organized, with the ability to execute multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key. + Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex challenges facing the company. + Ability to achieve desired results through personal accountability and partnerships with other groups with no direct reporting relationship to position. + Outstanding communication (e.g., verbal, written, and listening) and presentation skills, with a demonstrated commitment to clear and transparent communication. + Demonstrated record of effectively leading/working with cross-functional teams, driving meaningful changes, and developing and mentoring others. + Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). + Ability and willingness to travel a minimum of 10% per year. + High school diploma or equivalent. + Minimum age of 18. + Must be authorized to work in the U.S. **Preferred** + Degree or certification in Instructional Design and/or adult learning. + Airline operations experience. + Knowledge of Cornerstone (LMS) system. **Job-Specific Leadership Expectations** + Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. + Inspirational leader who will promote the Alaska values, act with a high sense of urgency, and have unquestionable integrity. + Create a diverse and inclusive culture where all employees feel safe, included and they belong. + Innovative, apolitical, resilient, fact-based, and creative solutions-focused mindset, with ability to thrive in a rapidly changing, collaborative environment and to manage conflict. **Salary Range** $113,200 - $169,800 / year **Total Target Compensation Range (incl. bonus & equity)** 124,500 - 186,000 **Salary Details** Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. **Note:** We don’t typically hire at the top of the range. **Total Rewards** _Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._ + Free stand-by travel privileges on Alaska Airlines & Horizon Air + Comprehensive well-being programs including medical, dental and vision benefits + Generous 401k match program + Quarterly and annual bonus plans + Generous holiday and paid time off For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits. **FLSA Status** Exempt **Employment Type** Full-Time **Regular/Temporary** Regular **Requisition Type** Management **Apply by 7:00 PM Pacific Time on** 2/14/2025 **Location** Seattle - Gold Coast Center (GCC) **Regulatory Information** **Equal Employment Opportunity** We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. **Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn. **I:** Y - ASMG **L:** \#LI-B **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _USA-WA-SeaTac_ **Requisition ID** _2025-13749_ **Category** _Corporate & Operations_