ESSENTIAL FUNCTIONS:

· Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.

· Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.

· Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.

· Provide training and orientation for new staff.

· Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.

· Recruit, interview, select, hire and promote employees for the milieu staff.

· Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.

· Oversee or facilitate the individual and admission discharge processes.

· Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.

· Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.

· Provide direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.

· As a team leader, must be able to assist with patients and cover unit/group home as necessary to maintain ratio.

· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Performs other duties as assigned