MANAGER MORTGAGE SALES WHAT IS THE OPPORTUNITY? This position is responsible for managing and directing the Residential Lending Sales activities of the Bank to ensure profitability consistent with the objectives and strategies set forth by the division and the Bank. Specifically this colleague will be responsible for directing new business marketing efforts, coordinating sales leads and cross-sale opportunities, ensuring that the Residential Loan Consultants work closely and effectively with other colleagues within and outside of Residential Lending (e.g., Business Development Officers, Relationship Managers, etc.) who are critical to the effective closing of new business opportunities. This individual will also coordinate and integrate sales activities across the division and the bank to drive a strong Residential Lending sales culture. What you will do Manages the Residential Lending sales staff. Works to establish individual new business production goals to achieve the sales objectives of the division. Reviews goals versus actual results. Provides direct sales coaching on assessing needs, developing solutions and closing deals. Develop and implement sales strategies to encourage sales growth and to grow loan sourcing channels by building an external mortgage sales team and creating new business opportunities through external referral sources Actively participates in marketing or community activities to promote the bank’s Residential Lending products and services to attract new clients. Works closely with product managers to continually develop new Residential Lending capabilities and enhance existing capabilities. Interfaces with senior level management within the Bank as well as bank relationship managers, team leaders and business development officers on Residential Lending sales related issues, processes and activities. Stays abreast on competitive trends, products and services and their impact on Residential Lending Maintains current knowledge of all bank products and services, analyzes customer needs and cross-sells products to fit those needs. Maintains a proactive commitment to established bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Affirmative Action. Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Completes all special projects as requested. Must-Have* Bachelor's Degree or equivalent Minimum 10 years of mortgage lending experience in a financial services environment Minimum 5 years of management experience Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act. Skills and Knowledge 10+ years of mortgage lending experience in a financial services environment, including at least three years of management experience can replace Bachelor's degree. Must possess well-developed sales and client management skills with expert knowledge in mortgage products, services and solutions. Demonstrated sales leadership/management experience and acknowledged success in a sales management role. Proficient with Microsoft Office (Word, Excel & PowerPoint). Extensive industry/business knowledge of practices and regulations that affect mortgage lending activities. Must possess demonstrated management skills and excellent verbal and written communications skills sufficient to interact with all levels of Bank personnel and clients. Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.