Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Manager-Network Services, you will have the responsibility of supervising and managing a team of employees.

Key Roles and Responsibilities:

24x7 on-call availability

Responsible for all dc power plants and emergency engines for network reliability

Supervision and management of team of employees, including leading regular huddles to discuss and direct assignments

Overseeing the flow and distribution of inventory and supplies

Working with dispatch in apportioning work orders amongst crew

Ensuring allocation of work, maintaining technician work schedules, attendance management, maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries

Identifying potential issues and missed customer- services opportunities from prior days’ work

Providing feedback, training, and coaching to employees.

Ensuring employees exhibit care and proper handling of hardware

Evaluating and appraising employee performance

Recommending promotions for high-performing employees and discipline for employees who fail to meet expectations

Interviewing and gauging the skill level of potential hires and transfers.

Handling employee grievances consistent with the collective bargaining agreement at the step one level

Identifying and removing roadblocks to safe and efficient performance by employees

Conducting in-field safety and quality inspections to ensure employees are performing work properly and safely.

Act as single point of contact for virtually all customer escalations

Resolve customer complaints on behalf of company.

Desired Education:

High school diploma, GED or equivalent related network experience; Technical degree preferred.

Required Experience:

3-5 years of network related technical experience

Supervisory:   Yes.

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand- by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Manager-Network Services earn between $96,000 - $144,000 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits: 

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

 AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?  Apply now!

#LI-Onsite

Weekly Hours:

40

Time Type:

Regular

Location:

Lombard, Illinois

Salary Range:

$96,000.00 - $144,000.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-48967-1 Date posted 12/18/2024