Job Summary
Manages business processes by collaborating with internal and external customers to ensure timely and accurate settlement of CSX financial transactions. Provides expertise in analyzing business processes and complex data to form sound recommendations designed to improve overall departmental effectiveness. Leads the improvement, development, and implementation of key business processes and systems within an operational function of Accounts Receivable (Line Haul, Incidental and Other Revenue teams). Manages and coaches functional areas within Accounts Receivable in operational roles. Significantly contributes to the engagement and motivation of team and makes professional success of direct reports and others a priority.

Primary Activities and Responsibilities

Manages core collection processes within Accounts Receivable. Includes problem solving and root-cause analysis. Solves complex issues with a wide scope and strategic impact. Provides oversight and direction to direct reports while emphasizing quality, continuous improvement and employee development. Effectively communicates upward about team's results and initiatives. Works to analyze department processes and implements technology enabled solutions. Partners with customers and various internal business partners to identify and acts on initiatives that will lead to improvements in efficiency and revenue. Interfaces with internal and external business partners to improve the customer experience and ensures timely billing and settlements. Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

Bachelor's Degree/4-year Degree 5 or more years of experience in Accounting, Business, Finance, Customer Operations, Receivables, Billing, or related field.

Equivalent Qualifications

High school diploma or GED 10 or more years of experience in Accounting, Business, Finance, Customer Operations, Receivables, Billing, or related field.

Preferred Qualifications

Graduate Degree 5 or more years of experience in Accounting, Business, Finance, Customer Operations, Receivables, Billing, or related field. 3 or more years of supervisory experience in Accounting, Business, Finance, Customer Operations, Receivables, Billing, or related field.

Knowledge and Skills

Solid analytical skills, good judgement and ability to make decisions Strong interpersonal skills and ability to build relationships and influence staff and key customers Strong time management skills and ability to address multiple priorities in a fast-paced environment Ability to communicate effectively with audiences at all levels, including senior leadership/executives Strong team leader with proven ability to develop staff and hold team accountable for delivering results Desire and ability to drive process improvement Ability to manage projects and work independently Driven -- results oriented

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

Work hours may vary in length and schedule (may include a non-standard work week)