Overview Rockford area outpatient clinics The Clinic Nursing Manager will have multiple areas of responsibility or multiple nursing areas, or may have a complex area of focus or be involved in clinical program development and operations. This position has 24/7 accountability. The Manager will therefore must have exceptional organizational skill, and be skilled at mentoring and developing leaders. The Manager will have 24/7 accountability for the areas of responsibility. The Manager plans, organizes, and directs nursing practice for areas of responsibility and does this in accordance with the Health System's Mission, Vision, Values and Philosophy. The Manager ensures the total patient experience is exceptional both in the Quality of Care and in the patient perception of services as defined and measured by system dashboard goals. Interviews, selects, orientates trains, coaches and mentors and evaluates the performance of partners, providing corrective action when necessary. Responsibilities Essential Duties and Responsibilities Ability to carry out the strategic vision for Departments he/she is responsible for which align with System and Department of Nursing Mission and Vision. Excellent business acumen and analytical skills. Strong problem solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives. Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations. Ability to work within their budgets and productivity targets to meet organizational objectives. Assures there are organized plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity. A visible nursing leader with outstanding relationship building skills. A demonstrated record of success in identifying, recruiting and retaining strong clinicians . Must possess strong physician relationship skills. Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction (PressGaney and CGCAHPS) action plans to achieve targets for their areas of responsibility. Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices. Knowledge of accreditation and certification requirements and standards. Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility. Participates in and leads hospital and department committees Demonstrated ability in developing and mentoring staff and colleagues. Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same. Demonstrates decisiveness and an ability to gain consensus where appropriate. Able to align diverse constituencies' needs and expectations that result in win-win solutions. Strong nursing leader who is customer focused with a collaborative, can do attitude. Exhibits a passion for nursing. Serves as a role model and coach for Service Excellence Standards and service recovery. Performs other duties as assigned Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience •Bachelor of Science in Nursing required. Masters degree in a related field preferred. Certification in specialty desirable. •Must have a minimum of 2 to 4 years of progressively responsible clinic nursing leadership experience. Certification and Licensure •Licensed professional nurse in the state clinic is located. Skills and Abilities Excellent interpersonal/communication and conflict resolution skills. Genuine concern for people. Strong verbal and written communication skills. Adept listener with the ability to interpret concerns. COMPUTER SKILLS To perform this job successfully, intermediate computer knowledge is required. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus. Level of Supervision Performs job duties with general direction. Regularly supervises and manages others in the performance of their positions. Supervises Performs job duties with general direction. Regularly supervises and manages others in the performance of their positions.