Overview Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon: Employee engagement, empowerment and growth Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better An atmosphere of caring and quality that cascades throughout the organization Manages, supervises, and coordinates the operations of a clinic by performing the following duties personally or through subordinate supervisors and staff. Responsibilities Essential Duties and Responsibilities Responsible for planning, directing and supervising all operations of the clinic. Recruits, trains and evaluates clinic management and supervisory staff. Develops, implements, and evaluates clinic policies, goals, and objectives to ensure delivery of quality care, efficient operations and compliance to regulations of all regulatory agencies so that the Mercy Health System's Mission, Vision and Values are fulfilled. Participates in the development and modifications of clinic programs. Interprets and enforces department and institution policies. Participates in the development and monitoring of clinic budget. Participates in appropriate clinic and Health System committees. Investigates and resolves complaints, or refers unusual problems to superior. Works closely with Director in developing and implementing strategic policies. Maintains continuing development and implementation of clinic QA & I program. Performs other duties as assigned. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience Bachelor's degree in Business Administration or related field. Master's degree in Business Administration or Health Care Administration preferred. Three to five years of pervious group practice management experience. Certification and Licensure N/A Skills and Abilities Excellent interpersonal/communication skills. Excellent analytical and problem-solving skills. Strong planning and organizational skills. Computer experience. Special Physical Demands The Special Physical Demands are considered essential job function of the position with or without accommodations. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard. Level of Supervision Manages Clinic Team Leaders and Supervisors who supervise Clinic Staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises Manages Clinic Team Leaders and Supervisors who supervise Clinic Staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.