Job Overview

Supports Distribution Network for the crushing group through day-to-day management, reporting and administration of orders received through this route to market. Role provides product support to Distributor personnel through the KMC Direct Service infrastructure which is inclusive of navigation of order fulfilment through the GDC and TAEA. An element of this role will also require preparation of monthly distributor scorecards to facilitate distribution performance cadence and meaningful discussion between the BDM’s and distributors.

Key Job Responsibilities Interface with distributors and internal customers, for specified international destinations, supporting activities which begin with the order process, ends with the clear delivery of products, and continues on with post transactional support, i.e. dispute resolutions, and linkage to technical services. Represents the Distributor to resolve parts shortages, consignment, or defective parts issues.   Provide quotes and relevant documentation using Joy Global catalogue and system tools to support bookings, products, orders, and inquiries. Develop and maintain an accurate and comprehensive database of Komatsu and competitor information within the Komatsu system to assure easy access by all authorized personnel. This includes Driving Salesforce Participation. Take accountability for the crushing distributor financial reporting and scorecard performance. Work closely with Business Development Managers to load parts package orders and rectify workflow issues from dealer portal. To ensure parts pricing and availability information is up to date for all enquiries made into the dealer portal or through the GDC CSR. Support the dealer backlog analysis on a monthly basis and co-ordinate with the GDC, BDM’s and Parts Marketing Support expedited orders with the GDC when required for Emergency and Machine down orders. Monitor the progress of machine orders on a daily and weekly basis. Chairing periodic conference calls, address problems and concerns for the manufacturing plants to the Regions so that Regional Sales Offices and, accordingly, the overseas business units can be advised of necessary schedule changes to ensure that credit or letter of credit and financing problems are resolved before the scheduled shipment date. Carrying out contract review with project managers/Manufacturing/Purchasing Key Job Responsibilities Develop a basic dealer training platform for the dealer portal and provide onboarding training. Ensure fleet parts lists are up-to-date for each geographical Distributor area within SAP. To add dealers into SAP and to allow and administer portal access. Work with BDM’s to insure consistent and timely distributor and regional forecasts. Dealer Price increase communication on an incremental or annual basis Specification changes for Distributor standard products / order forms. Marketing Material Uploading to the dealer portal following co-ordination with Product Management. Process returns, credits/debit memos, and sales reports to identify issues and resolutions Administration and Application of Penalties to distributors for sales made into areas outside of contractual policy. Administration of Finder’s Fee payables across distributors where necessary Administration of Rebates once distributors meet/exceed their targeted yearly thresholds. Conduct Regional and Distributor Parts Planning and ensure entry into SAP Conduct Contracts Management for Surface Agreements including Contract Amendments and Liaising with Legal Team throughout Work closely with Sales Regions and Distributors to develop OE machine and Parts forecasting and planning for the regions and participate in monthly forecasting calls for machine demand. Key Skills

COLLABORATION

Working together with one or more people to complete a project or task or develop ideas or processes.

ADAPTABILITY

Having the ability to adjust to changes in their environment.  

HUNTER MENTALITY

A combination of traits that can help someone achieve their goals with consistency and precision.

BUSINESS ACCUMEN

Having the ability to understand business situations and make sound decisions that lead to successful outcomes.

APPLICATION OF KNOWLEDGE 

Being able to use what you’ve learned to make decisions and complete tasks in different situations.

LEADERSHIP  

The ability to guide, influence or lead others to accomplish a shared goal. 

 

Qualifications/Requirements Degree in Mechanical or Electrical Engineering (or equivalent). Minimum 5 years’ experience parts sales in Underground and Surface Mining or Quarrying in either a sales, product or engineering role. Ability to understand basic business accounting techniques and interpret business performance from information presented. Ability to provide professional training presentations to our distributors Above average self-management and organizational skills, including high degree of initiative and critical thinking skills with the ability to adapt to changing situations and timelines. Basic knowledge of appropriate ISO Standards, mine department regulations and hazardous area standards. Ability to communicate effectively both verbally and written. The ability to define and communicate to the organization a clear vision and strategy. The drive for continuous improvement and the courage to challenge, innovate and lead others to deliver change.  A key success factor for this role is the ability to energise and alert groups to the need for specific changes in the way the business needs to perform. High Performance:  Having the passion for exceeding our goals.