Employment Type:Full timeShift:Day Shift

Description:

Manager of Medical Imaging Patient Access Center – Albany, NY - FT - Hybrid Position

If you are looking for a management position in Medical Imaging Patient Access, full time, this could be your opportunity.  Here at St. Peter's Health Partner's, we care for more people in more places.  This position is located in our Medical Office Building at 319 South Manning Blvd, Albany NY

Position Highlights:

Quality of Life: Where career opportunities and quality of life convergeAdvancement:  Strong orientation program, generous tuition allowance and career development

What you will do:

The Manager of the Medical Imaging Patient Access Center supports the strategic development of SPHPMA patient access initiatives, including prospective patient calling for appointments, online scheduling set up and support, patient outreach to increase follow-up adherence and data-drive performance monitoring to be reported to Executive Leadership.

Responsibilities:

Accountable for the daily activities and workflow of the Medical Imaging Patient Access Center, including:

Monitoring productivity and performance of Access Center Representatives for appointments, prior authorizations and outreachMust be knowledgeable with various computer programs including, but not limited to Kronos, Windows, PeopleSoft, Excel, WorkdayReviews registration/appointment accuracy via a variety of reports and records reviewAssists in developing and communicating new procedures, process changes and customer feedback for improvement opportunitiesPrepares break down of data in time keeping analyzing trends in the department and to develop plans of action to correct and reduce departmental costsMonitors daily metrics and dashboards: number of calls presented, handled and abandoned, que times, prior authorizations, patient outreach and any other data required.Acts as a liaison to all departments to ensure that both patient/staff needs are met in a timely mannerEnsuring timely access and scheduling for patients and physician office referrals and prior authorizationsWorking collaboratively with St. Peter’s Health Partners Radiology locations to ensure prior authorization approval and appropriate schedulingPlans for, directs, and/or participates in regularly scheduled meetings and conferences with Medical Associates LeadershipAssists in the appropriate selection of staff to meet department needs and provides for maximum utilization of skills through effective interviewing and hiring skillsReviews daily staffing requirementsCoordinate and communicate schedule changes to physicians, managers and administrationEffectively coordinates the utilization of resources allocated to the departmentIn collaboration with the department senior management, is accountable for budget variances.  Monitors trends and recommends staffing adjustments based on them

What you will need:

Bachelor degree preferred / HS Diploma RequiredThree to five years of experience in hospital or medical setting.Proven ability to assume increasing level of responsibility.Demonstrated ability to handle multiple priorities in a deadline-driven environment.Demonstrates leadership ability as evidenced by:Exceptional interpersonal and communication skills.Excellent organizational and time management skills.Ability to creatively problem solve.Knowledge of medical terminology and various health insurance programs.Ability to motivate others as individuals as well as in group settings.Ability to plan, organize and direct the activities of others.Demonstrated proficiency with Microsoft Office products, including ExcelDemonstrated proficiency with basic mathematical skillsDemonstrated experience with delivering successful customer serviceAbility to lift 20 lbs.

Pay range: $30.00-$43.50

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.