AWS empowers customers of all sizes to run their applications on the industry-leading Amazon cloud computing infrastructure. As cloud technologies continue transforming businesses, skilled professionals are in high demand. The AWS Training and Certification (T&C) team is passionate about revolutionizing how people advance their cloud skills and careers. We equip diverse talents of today and tomorrow with the knowledge to leverage the power of the AWS Cloud.

This is an exciting opportunity to work as a Sales Strategy & Operations, Ccustomer Success Manager(CSM) driving sales strategy, planning as well as pipeline and forecasting management to provide the Sales and Delivery team with valuable insights and recommendations to fuel business growth. Reporting to the GCR T&C Sales & Delivery Director, you will partner closely with regional sales leaders and their teams to drive T&C sales growth strategy, coverage programs and deliver the financial results. As T&C transform its diversified learning offering, you will also have the opportunity to drive the Customer Success Management team by working closely with T&C sales and delivery team, global CSM team to deliver the best-in-class training services to our customers and all individual learners.

Collaborating with the sales and operations team, you will manage a team who develop, implement, and manage the business processes, systems, reports, and strategies that optimize sales operations to meet organizational goals. Leveraging AWS's strong data-driven culture, you will provide timely, accurate, and actionable intelligence to drive significant business value. We're seeking a hands-on, self-motivated problem-solver who is passionate about using data to influence decision-making. The ideal candidate will have experience implementing improvements to sales operations services through creation of self-service, automated, and AI-driven sales management tools. They will also have experience creating monthly and quarterly business review documents, analyzing key metrics, trends, and insights for senior leadership, and a track record of supporting regional sales leaders with forecasting, pipeline management, Salesforce, and other sales operations queries. The ideal candidate will have experience developing and monitoring sales productivity/efficiency metrics, dashboards, and reporting tools, with the ability to identify reporting issues and process gaps, and to drive timely resolutions.

Key job responsibilities
- Lead a highly efficient and effective sales strategy and Ops team, partner with regional sales leaders to deliver forecasts, plans, and goals
- Develop GCR GTM strategy and programs to support both field business priorities as well as T&C business targets
- Partner with Global teams to advocate GCR market uniqueness and provide support to Region sellers and Sales Leaders for coverage, attainment
- Guide the team to create high quality monthly/quarterly business review documents
- Support and enable the sales leadership in forecasting, pipeline management, and Salesforce hygiene management, including development of new mechanisms for Sales Ops self-service, automation and simplification,
- Work with region teams to create a cadence and culture of performance management against monthly and annual targets. Identify reporting issues, gaps in processes, and drive timely resolution
- Develop metrics, dashboards, and tools to improve sales productivity
- Drive the reginal customer success manager(CSM) team to provide the best customer learning experiences across T&C’s products in class-room, digital and certifications


About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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