Job Title: Manager of Service Delivery

Department:

Reports to:

Salary Grade/Level:

Summary:

This is an onsite/hybrid/remote position located in Champaign/Dallas/etc.

The Manager of Service Delivery at Pavlov Media will drive revenue growth by leading and

motivating a high-performing sales team focused on our fiber optic internet services. This role

involves developing and executing sales strategies, managing key client relationships, and identifying new business opportunities. The Manager of Service Delivery will work closely with the

marketing and operations teams to align sales initiatives with company objectives. This position

is essential in expanding our market presence and achieving sales targets in a competitive tele[1]communications landscape.

Primary Responsibilities

• Develop and implement effective sales strategies to achieve revenue targets and in[1]crease market share for Pavlov Media’s fiber optic internet services.

• Lead, coach, and motivate the sales team to drive performance, achieve sales goals,

and enhance customer satisfaction.

• Monitor individual and team sales performance, analyze metrics, and implement improvement plans as needed. Conduct regular performance reviews and provide constructive feedback.

• Identify and pursue new business opportunities, build strong relationships with potential

clients, and expand the company’s client base.

• Collaborate with the marketing team to create and execute promotional campaigns, ensuring alignment with sales objectives and market trends.

• Monitor sales performance metrics, analyze data, and prepare reports to evaluate the

effectiveness of sales strategies and identify areas for improvement.

• Maintain a deep understanding of industry trends, competitor activities, and customer

needs to adapt sales approaches and stay ahead in the telecommunications market.

Desired Skills

• Strong leadership and team management skills, with a proven ability to inspire, coach,

and develop sales professionals.

• Excellent communication and negotiation skills, with the ability to build and maintain

strong relationships with clients and stakeholders.

• Demonstrated expertise in sales strategy development and execution, with a track record of achieving or exceeding sales targets.

• Proficiency in using CRM software and sales analytics tools to track performance, manage leads, and drive data-informed decisions.

• Deep understanding of the telecommunications industry, particularly in fiber optic inter[1]net services, and the ability to stay current with industry trends.

• Strong problem-solving skills with the ability to address challenges creatively and adapt

strategies to meet evolving market demands.

Experience Requirements

• Proven experience in a sales management role within the telecommunications industry,

with a focus on fiber optic internet services or similar products.

• Demonstrated success in developing and executing sales strategies that drive revenue

growth and exceed sales targets.

• Extensive experience in leading and managing a sales team, including recruiting, train[1]ing, and performance coaching.

• Solid track record of building and maintaining strong relationships with clients, key stake[1]holders, and business partners.

• Experience with CRM systems and sales analytics tools to track performance, manage

leads, and analyze sales data.

• A strong understanding of market dynamics, customer needs, and competitive land[1]scape in the telecommunications sector.

Physical Requirements

• Ability to sit for prolonged periods.

• Ability to lift up to 15 lbs.

About us:

Come join our rapidly growing team! Pavlov Media is a dynamic company that has been building

great networks for over 30 years and has been named by The Silicon Review as one of the 50

Best Companies to watch! Headquartered in Champaign, Illinois, we’re one of the nation’s larg[1]est private providers of broadband services, serving communities in 44 US states.

We offer a competitive benefits package which includes:

• Medical/Dental/Vision Insurance on day one

• 3 weeks of PTO

• Paid holidays

• 401K with Company match

• Tuition/professional development reimbursement

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.